Solution Engineer

This job was posted by LearnWise via Parallel

Reports to:
Head of Solution Engineering

Work alongside:
Engineering team and CX team

Job Description

A
Solution Engineer
at LearnWise would sit right between
Customer Success, Product, and Engineering
— being both the
technical face to the customer
and the
internal translator of customer needs
.

Ideal Profile

You have worked as an engineer, and understand the pace of development at a startup company. You know that sometimes an improvised solution is better than nothing. We are the bridge between the customers' ideas and the development team, often times building temporary solutions until the product catches up. You enjoy meeting customers and learning from them about how they use the product.

Day-to-Day Responsibilities

Customer Implementation & Onboarding

• Participate in customer onboarding calls to gather technical requirements (LMS, SIS, SSO, portals, knowledge bases, etc.).
• Configure LearnWise integrations (e.g., Canvas, Brightspace, Moodle, Blackboard, SharePoint, TopDesk, ReadyEd, etc.).
• Support data mapping and API/SSO setups (Azure AD, Google, CAS, etc.).
• Set up environments (test → pilot → production) and ensure smooth rollout.
• Troubleshoot technical issues during setup, escalating to engineering where needed.
• Feature development for customer priorities that don't fit roadmap

Technical Customer Support

• Act as the
  primary technical contact
  for assigned customers, determining and documenting feasibility
• Provide 2nd-line support for technical issues (API connectivity, authentication, integrations).
• Investigate customer-reported issues, replicate and clearly document them internally, and liaise with product/engineering for fixes.
• Translate technical fixes into clear customer-facing updates.
• Build creative solutions with existing technology to solve customer needs

Customer Success Collaboration

• Work closely with Customer Success Managers to ensure customer goals are met.
• Advise customers on
  best practices for integration and configuration
  of LearnWise.
• Proactively review customer setups to suggest improvements or new features.
• Provide technical input during renewal/expansion conversations (e.g., adding more integrations or channels).

Internal Technical Bridge

• Translate customer features and bugs in to technical specifications
• Triage issues and requests from customers before acceptance by development
• Give structured feedback on recurring integration challenges or feature gaps.
• Test new product features before release to ensure smooth deployment for customers.
• Maintain internal knowledge base articles on integrations, APIs, and troubleshooting.

Training & Enablement

• Deliver technical training for new customers' IT teams.
• Create technical documentation, configuration guides, and how-to materials.
• Demonstrate new features and setup to CS team on a regular basis
• Support LearnWise sales team in technical pre-sales calls/demos if needed.

Continuous Improvement

• Stay up to date on LMS/EdTech vendor updates (Canvas, D2L, etc.) that might impact LearnWise integrations.
• Identify opportunities to
  automate parts of the implementation process
  .
• Suggest improvements to LearnWise's implementation playbook and technical support flows.

Key Deliverables

• Smooth customer onboarding with integrations up and running on time.
• High-quality technical documentation for customers and internal teams.
• Fast and effective resolution of technical escalations.
• Positive customer feedback on technical support and expertise.
• Code is production ready when needed

Location & ways of working

• Full-time role.
• Remote is OK; EU is a must-have.
• We're especially happy if you're around
  Amsterdam
  or open to occasional in-person meet-ups.
• Flexible schedule and a
  "no strict 9–5" mentality
  , with real respect for work–life balance.

Compensation & benefits

• Competitive salary.
• Flexible working arrangements, including
  remote work
  within Europe.
• Focus on
  work–life balance
  , not clock-watching.
• Opportunity to build
  cutting-edge AI technology
  and make a real impact in EdTech.
• Join
  team meet-ups globally
  (e.g. our offsites like Costa Brava).

Hiring process

1. Intro chat (15–20 min):
   quick conversation with our Head of Solution Engineering to learn more about you and the role.
2. Technical deep dive (30 min):
   walkthrough of your past projects, how you've approached integrations, solution design, and working with customer requirements.
3. Practical exercise or pairing session (45–60 min):
   focused on designing and explaining a LearnWise-style solution (integration, workflow, or demo setup), and how you'd communicate it to a non-technical stakeholder.
4. Culture/leadership chat (30 min):
   meet another founder or leader to ensure mutual fit.
5. Offer.