Job Details

Description
About Ranpak
Since 1972, Ranpak has been a pioneer in sustainable packaging. Our mission is to deliver innovative and environmentally friendly solutions that enhance supply chain efficiency, reduce costs, and support the global business community. With a strong focus on material and technology development, we have established ourselves as a leader in the eCommerce and industrial supply chain sectors, serving renowned clients like Amazon, IKEA, and BMW.

This role is based at our Eygelshoven office, and you will be joining a company where sustainability is at the core of everything we do.

Purpose of the role
To coordinate and support all daily activities related to after-market sales and service to meet the level of demand of availability of all equipment in the field.

Responsibilities
You contribute to optimal after-market sales and service, in terms of costs, service levels, hotline (quotations, contracts, deliveries, and stock levels). You manage the Hotline and Field Service teams and maintain close contact with various departments like Assembly, Engineering, Sales, Marketing, and Finance, as well as external contacts such as suppliers, third-party service providers, customers, and end-users. You monitor the operational processes within the service chain and actively contribute to the further development and optimization of this chain.

Main tasks

• Manage, coach, and organize the daily activities of the Hotline, Field Service teams.
• Coordinate the daily operations of Hotline and Field Service.
• Develop and improve workflows and processes for Hotline, and Field Service activities.
• Support the selection and training of third-party service providers for the machines worldwide.
• Provide input for the annual budgets for the related service activities.
• Analyze KPI's, ongoing performance and propose improvements.
• Understand customers' needs, service those needs, and develop and maintain positive business relationships with customer and end-user key personnel in- or directly relevant to service activities.
• Identify and manage risk within the service chain.
• Cooperate with global colleagues to support the buildup and development of the EMEA service organization.

Profile

• You have a technical education or equivalent ability, proven by experience (equivalent to MBO+/Bachelor level).
• You have 3 to 5 years of relevant work experience. For example, you may have started your career as a service engineer and have progressed into a role as a service coordinator, field service coordinator, or (maintenance) team leader.
• You are comfortable working in a fast-changing international environment and can handle ad-hoc situations.
• You have the ability to think and respond quickly and adjust schedules and operating plans in response to unplanned events.

What We Offer

• A central and dynamic leadership role with significant autonomy and responsibility.
• The opportunity to manage and develop both office-based (Hotline) and on-site (Field Service) teams.
• A key position where you can directly improve operational processes and contribute to the growth of our EMEA service organization.
• The chance to work in a fast-paced, international environment with daily cross-departmental collaboration.
• A role where you directly impact customer satisfaction and build strong business relationships.
• A competitive salary and benefits package.

Are you the experienced and proactive leader we are looking for? Apply now and become a key player in our mission to deliver outstanding service worldwide.