Service Key Account Manager

1 dag geleden

Delft, Zuid-Holland, Nederland ABB E-mobility Voltijd

Are you ready to take full ownership of service excellence for global key accounts? ABB E-mobility is seeking a Service Key Account Manager to lead strategic service relationships, drive performance, and elevate customer satisfaction across our E-mobility business.

In This Role Your Main Accountabilities Will Be
End-to-end responsibility to the customer and internally at ABB for all service-related topics and service P&L for 1-2 global key accounts:

  • Lead 1-2 global key accounts for all service-related interactions and activities with an end-to-end responsibility on service and the customers service P&L
  • Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality
  • Monitor and drive improvements in account service revenues and costs, focusing on monetization of the installed base
  • Develop and maintain strong relationships with key customers at an executive and operational level
  • Oversee cross-functional initiatives to enhance service offerings and customer satisfaction with R&D, quality and service teams
  • Conduct regular service meetings at executive level to align strategy, performance, and improvement actions
  • Address escalations and negotiate customer requests, ensuring alignment with organizational priorities and capabilities
  • Engage with customers and internal teams globally, with up to 20% travel

Requirements
To make the above work, we are looking for a senior professional who has exceptional analytical and problem-solving abilities. Other essential requirements:

  • Master's degree, ideally in business administration, engineering, or a related field
  • At least 4 years of experience in E-mobility business / B2B high-tech with a strong understanding of customer needs and/or experience in customer facing service business or consulting role
  • Prior experience in working with / leading complex customer teams at both executive and operational level with significant impact on team's success
  • Proven experience managing complex customer relationships at both executive and operational levels
  • Demonstrated success in leading large-scale, cross-functional projects with significant business impact
  • Strong communication, interpersonal, and negotiation skills
  • Leadership and project management expertise to drive cross-functional initiatives
  • Strategic mindset and financial acumen to manage revenue growth and cost optimization
  • Fluency in English and German, French language skills advantageous

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