Regional IT Support Lead – EMEA

Delrin Job Description

Regional IT Support Lead – EMEA

Delrin Overview

For over 70 years, Delrin has been the trusted choice for engineers who demand high-performance materials. Our acetal homopolymer empowers innovative product design with superior mechanical properties, unmatched machinability and design flexibility. We provide materials, knowledge and collaboration to achieve breakthroughs that build a better future.

Regional Service Desk Lead (EMEA)

We are seeking a highly capable and self-sufficient
Regional IT Support Lead
to provide advanced technical support (Level 2/3) and hands-on assistance to end users across the region with additional global support responsibilities. This role demands a technically astute professional with experience leading or contributing to IT projects, who excels at problem-solving, works independently, and takes ownership of tasks with minimal oversight.

In this role, you will be responsible for installing, configuring, troubleshooting, diagnosing, and resolving issues related to PCs, laptops, mobile devices, network connectivity, printers, and peripherals. Beyond daily support, you will collaborate with regional leads, contribute to system implementations, upgrades, and migrations, and drive technical improvements—all while ensuring minimal disruption to business operations. Your ability to work independently, prioritize effectively, and deliver reliable support will be critical to success in this role

Key Responsibilities

• End-User Device Manageme
  nt – Deploy, configure, and maintain user devices and software usin
  g Intu
  ne, ensuring proper enrolment, security, and remote management
  .
• Advanced Troubleshooting & Suppo
  rt – Diagnose and resolve comple
  x hardware, software, and infrastructure issue
  s across PCs, VOIP, lab equipment, tablets, handheld scanners, and label printers.
• Serve as the on-site resource for infrastructure incidents and projects
• Software & Asset Manageme
  nt – Install and support applications not available via Intune, including specialized lab and production software. Ma
  intain IT asset tracking and inventory for refresh initiatives, ensuring up-to-date records in the Delrin asset management system
• Technical Documentation & Knowledge Sharing
  – Document troubleshooting steps, solutions, and best practices
  in ServiceNow. Provide training to end-users and new Regional Leads, enhancing self-service capabilities and IT efficiency
• Project Leadership & Collaboration
  –
  Lead and manage EUC projects, including device upgrades, application migrations, and new technology rollouts. Work closely with regional IT leads, service desk teams, and global infrastructure teams to resolve major incidents and escalations
• Operational & Safety Complian
  ce – Adhere t
  o safety protoco
  ls in manufacturing and office environments. Suppor
  t ticket management in ServiceNow
  , assist with cross-regional IT issues, and ensure SLA adherence
• Communication, Travel & Suppo
  rt – Effectively communicate with users and IT teams via face-to-face, written, and on-camera interactions. Be available fo
  r occasional trave
  l for IT initiatives

Ideal Profile:

We are looking for
a highly technical, proactive, and hands
-on professional with a strong background
in end-user computing and IT infrastructure supp
ort. The ideal candidate is a problem-solver who thrives in a fast-paced environment, can work independently, and is comfortable tackling complex technical challenges while providing exceptional support

• Education & Experie
  nce – Bachelor's degree
  in Computer Science, Information Technol
  ogy, or a related field, or equivalent experience
• 5+ ye
  ars of hands-on IT support experience, preferably in
  a manufacturing environment
• Technical Expert
  ise – Strong proficiency in
  :
• Microsoft Office 365, Azure, Intune, Entra, Active Directory
• Windows Server , VMware vSphere
• Cisco network switches, Meraki Wireless
• Palo Alto Firewalls & GlobalProtect
• VPNProblem-Solving & Communicat
  ion – Ability to diagnose and resol
  ve complex technical iss
  ues, translate technical concepts in
  to non-technical te
  rms, and communicate effectively with users and IT teams
• Independent & Relia
  ble – Works wi
  th minimal supervis
  ion, takes ownership of tasks, and ensures IT operations run smoothly
• On-site in Dordrecht, NL 5 days per w
  eek wi
  th standby supp
  ort on limited occasions
• Fluent in Dutch and Engl
  ish (additional languages are a plus)