Help Desk Agent

4 dagen geleden

Leiden, Zuid-Holland, Nederland team Netherlands Voltijd

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.


Your opportunity
The Helpdesk Agent will assist our end-users in with questions concerning operating systems, hardware, software, cloud services, and IdP. The agent will help end-users remotely and in person, adeptly guiding them through system configuration and troubleshooting procedures, resolving issues, and ensuring comprehensive support throughout the process. We strive to deliver best-in-class support to our end users.


The team
You'll be joining a young, enthusiastic team that thrives on collaboration and tackling technical challenges together. We're problem-solvers at heart who enjoy troubleshooting complex issues and finding innovative solutions. Currently expanding to a team of three, we provide comprehensive IT support to our local offices and employees across the Netherlands while simultaneously contributing to global initiatives. We value teamwork, shared knowledge, and the collective expertise that comes from working closely together on both day-to-day operations and strategic projects that span the organization.


What your day will look like

  • Walk customers through the problem-solving process step by step.
  • Working under EUS*, provide guidance and support for hardware, applications, and services, including troubleshooting and resolving issues.
  • Follow up with customers to ensure satisfactory service.
  • Collaborate with users to understand their needs and translate those requirements into scalable, user-friendly solutions.
  • English support

Your profile

  • 2+ years of experience working as an IT help desk technician or in a similar customer support role.
  • The ability to break down technological processes and deliver clear, step-by-step instructions.
  • Team-oriented mindset with an openness to constructive feedback.
  • Eagerness to learn new technologies and systems.
  • Proficiency in diagnosing and resolving various technical issues while strictly adhering to company's established processes and governance protocols.
  • Help document and create new processes

"At , our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Want to learn more about our commitment to making a positive impact? Check it out here"

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