ServiceNow Trusted Advisor – Service Operations

At The Cloud People, we are accelerating our impact across both IT and Operational Technology (OT) domains through the power of ServiceNow. To support our growth in the Benelux, we are looking for an experienced ServiceNow Trusted Advisor who can navigate complex enterprise IT operations and unlock the full potential of Autonomous IT.

In this role, you'll advise our clients and prospects to ensure ServiceNow Autonomous IT becomes a catalyst for digital transformation, aligning technology capabilities with strategic business priorities.

The Cloud People is one of Europe's largest independent ServiceNow Elite Partners. In parallel we are recognized as one of the few ServiceNow ServiceOps Specialization Partners in EMEA, with strong delivery expertise in AIT.

The Cloud People has a team of more than 350 certified ServiceNow consultants and supports over 150 clients across various industries. We offer a broad range of services around the ServiceNow platform, from consulting and implementation to migration and managed services.

Our unique culture has been the key to our success: we genuinely believe that work should be fun in order for people to perform at their very best.

As a ServiceNow Trusted Advisor in Service Operations & Autonomous IT, you will be the strategic advisor to our clients and prospects, guiding them through their ServiceNow Autonomous IT journey to unlock maximum value, accelerate adoption, and drive business growth.

Leveraging a blend of deep technical expertise, strategic insight, and commercial acumen, you will ensure ServiceNow solutions deliver tangible business outcomes while strengthening long-term client relationships. In this role, you will collaborate closely with C-level executives, business sponsors, and delivery teams to co-create roadmaps, implement scalable solutions, and broaden platform adoption across the organization.

Key Responsibilities

• Advise clients on IT Operations Management (ITOM), IT Asset Management (ITAM), and Configuration Management (CMDB/CSDM) strategies using the ServiceNow platform.
• Act as a strategic advisor to executives and stakeholders, guiding ServiceNow AIT initiatives and maximizing platform adoption to deliver measurable business outcomes. Cultivate and maintain trusted client relationships, deeply understanding their business objectives to drive sustained value.
• Serve as a liaison between technical teams and business stakeholders, translating ServiceNow capabilities into tangible business outcomes. Offer expert guidance on platform functionality, architecture, and industry best practices.
• Collaborate closely with sales and account teams to identify and pursue upsell, cross-sell, and renewal opportunities, while expanding ServiceNow adoption and ensuring sustained client success.
• Drive continuous innovation by monitoring emerging trends in Autonomous IT, AIOps, and enterprise operations and translate them to actionable strategies and solutions for our clients and organization
• Co-create, position, and implement industry-specific ServiceNow solutions.
• Mentor and coach colleagues, lead expert communities, and contribute to TCP Academy.

• 10+ years of ServiceNow platform experience, with deep specialization in IT Operations Management (ITOM) and advanced expertise in AIT (AI-driven operations and automation capabilities)
• Strong knowledge of IT Asset Management (ITAM), Strategic Portfolio Management (SPM), and Configuration Management (CMDB/CSDM) strategies
• Proven ability to drive growth by identifying opportunities, expanding ServiceNow adoption, and delivering measurable business value.
• Skilled in storytelling and articulating the value of Autonomous IT and modern service operations.
• Demonstrated ability to act as a Trusted Advisor to CIOs, CTOs, and IT Operations leadership.
• Experience leading large-scale, global ServiceNow transformations combining ITSM, ITOM, and AIT.
• Strong mentoring, thought leadership, and communication skills.
• ServiceNow certifications (e.g., CIS–ITOM, CIS–ITAM) are a strong advantage.
• Fluent in English; Dutch and French are a plus.

• Competitive compensation, including pension plan and mobility allowance
• Hybrid model for onsite/remote work, however we have offices with a great view
• An energetic environment with a lot of social happenings
• Personal development; training and certifications
• Bring your own device policy, and allowance
• 25 vacation days

Becoming a part of The Cloud People means joining a team where the culture is built on the four F's:

Fun: We enjoy ourselves at work, every day and foster a social and inclusive work environment

Fair: We have a fair and transparent development system that rewards skills and knowledge, giving everyone equal opportunities to grow through courses and certifications

Focus: We focus exclusively on one leading platform, ServiceNow, to ensure we offer our clients the best expertise on the market

Future: We believe the workplace of the future is modern, flexible, and simple, allowing space for creativity and minimizing time spent on unnecessary reporting

Locations

The Cloud People, Amsterdam (Netherlands)

Remote status

Hybrid

Contact Marianne Hisdal Group Chief People Officer