Customer Service Representative

Core Laboratories is the Reservoir Optimization Company

Core Laboratories Inc. is a leading provider of proprietary and patented reservoir description and production enhancement services and products used to optimize petroleum reservoir performance. The Company has over 70 offices in more than 50 countries and is located in every major oil-producing province in the world. We are well-positioned to serve the growing needs of the energy transition while continuing to fulfill the demand for reliable and affordable energy sources like crude oil and natural gas. Our services, products, expertise, and innovations will continue to be essential as our clients meet the growing demand for energy globally. For more information, visit 

At Core Lab, our values matter: Safety, Honesty and Integrity, Customer Focus, Building Trust, and Employee Development. We regard our employees as our greatest asset. We believe that identifying, attracting, developing, and retaining talent are significant actions because our people are so important.

Job Title:

Customer Service Representative

Leads:

n/a

Reports to:

Customer Service Manager

Shall Be Replaced In Its Absence By:

Colleague

Replaces in case of absence:

Colleague

Power to sign:

No

Pay scale:

9

TASKS AND RESPONSIBILITIES

• The customer service representative ensures that the customer is optimally served with fast and adequate service;
• Creates all nominations based on the instructions of the account manager given in the masterlist and client information sheets;
• Handles all incoming nominations (creating, confirming, checking during operationalization, merging data, keeping billing notes and maintaining customer systems;
• The customer will be kept informed of the progress of his nominations;
• Will try to solve bottlenecks in the operational processes independently. If the bottlenecks cannot be solved independently, the responsible account manager will be approached in time for advice;
• Can keep an overview and set the right priorities;
• Monitors operational progress to ensure an optimal customer experience;
• Functions as the first point of contact for the operational departments;
• Manages/reads the group of email addresses and informs data subjects where necessary;
• Keeping track of the status of the work in the designated systems;
• Responsible for correctly entering orders and instructions;
• Giving invoicing advice of the non-complex assignments to the invoicer and advice on complex assignments in consultation with the account manager;
• Taking care of reporting the monthly actions in preparation for invoicing;
• Strong basic knowledge about the use of the various organizational systems such as: connect, sail, planning boards and the various customer systems;
• Ensures a correct transfer of on-call and ensures that matters that cannot wait for themselves during their own shift have been completed/dealt with during their own shift;
• Actively maintaining customer systems so that the specific customer requirements are met;
• Together with colleagues responsible for a minimum occupancy and good cooperation;
• Actively participating in streamlining the processes within the entire organization;
• Performing general activities related to the position and the Inspection industry.

JOB - REQUIREMENTS

• Preferably an MBO level 4 education and/ or several years of relevant experience in a related position;
• Good command of the English language in word and writing
• Knowledge of the German language is an advantage;
• Knowledge of the software programs: Word, Excel, and Outlook;
• Extensive knowledge of the internal software programs such as Connect & SBS;
• Knowledge of the transport of dangerous goods;
• Analytical knowledge about product properties;
• Preferably Be in possession of a valid driver's license B.

(SOCIAL) SKILLS AND COMPETENCES

• Good contact characteristics;
• Proactive customer approach;
• Strong communication skills;
• Acts collegially and is service-oriented;
• Able to concentrate on the same type of work for a long time;
• Able to work under (time) pressure;
• Accurate, driven and flexible.

MISCELLANEOUS

• Adheres to the rules, procedures and guidelines, as they apply within the organization;
• Stays informed of safety measures and instructions;
• Handles information that has come to knowledge confidentially;
• Contacts the appropriate people when problems or circumstances require it;
• Prepared to run early, late and weekend shifts (including holidays) according to work schedule;
• Willing to change shifts to ensure minimum occupancy;
• Co-responsible for customer satisfaction;
• Makes use of the available technology in daily work;
• Executes and complies with the "Saybolt Operations Code".

Core Laboratories, including all of its affiliated and related entities, is an equal opportunity employer and is committed to creating an inclusive environment for everyone. Employment decisions are made regardless of characteristics including, but not limited to, race, color, sex, sexual orientation, gender identity, national origin, age, disability, religion, genetic information, protected veteran or uniformed service member status, and any other characteristic protected under applicable law.