Senior Customer Assurance Analyst

7 dagen geleden

Remote Netherlands Wiz Voltijd € 60.000 - € 120.000 per jaar

SUMMARY 

As a Senior Customer Assurance Analyst, you will help Wiz adopt AI responsibly, scale internationally, and sustain customer trust. Reporting to the Customer Assurance Manager within Wiz's Information Security organization, you will ensure customer security and compliance needs are met with thoughtfulness. You will help the team use tools and technologies to radically scale its capacity, including especially AI-based automations. You will join customer-facing discussions about Wiz's security and compliance posture, describe security controls with technical and nontechnical audiences, and support our team's strategy to anticipate customer expectations and industry trends. 

WHAT YOU'LL DO 

  • Apply your knowledge of EMEA- and EU-focused security, data, and privacy requirements and trends in regulations, customer expectations, compliance developments, and governance frameworks. 
  • Maintain up-to-date knowledge of Wiz's controls, policies, product, roadmap, environment, and architecture.
  • Lead or support customer security questionnaires, audits, calls, contract reviews, and sales enablement activities within pre-defined SLAs. (You'll work normal business hours for your local time zone.) 
  • Use and improve tools and technologies to manage increased support requests. This includes evaluation, adoption, and governance of AI tools and features.
  • Maintain updated documentation such as policies, standards, procedures, and runbooks related to Customer Assurance.
  • Maintain the Wiz Trust Center as well as the other internal and external security resources.
  • Contribute to the creation and automation of processes within the team.
  • Build strong partnerships while  collaborating cross-functionally.
  • Provide support and mentorship to junior analysts.

WHAT YOU'LL BRING 

  • Strong commitment to understanding customer needs, building trust, and delivering exceptional service thoughtfully.
  • 4+ years of experience in Security Governance, Risk, and Compliance roles.
  • Passion for security and a growth mindset, especially for learning cloud security.
  • Ability to collaborate and communicate with technical and non-technical teams alike.
  • Baseline knowledge of security and compliance frameworks or requirements such as DORA, NIS2, SOC 2, CRA, ISO 27001, ISO 42001, NIST CSF, CIS, or GDPR, etc. 
  • Ability to assist with security compliance questionnaires and assessments.
  • Experience working in a fast-paced, high-growth tech environment, such as at a Security startup or B2B SaaS firm.
  • A keen eye for detail, ensuring accuracy in customer responses and compliance documentation. 

Preferred Qualifications

  • 2+ years specifically on a Security Customer Assurance team, including support for customer inquiries, security reviews, audits, contracts, or RFPs within a SaaS or cybersecurity setting.
  • Proven ability to work with teams like Legal, Engineering, Product, Sales, and Compliance to drive security initiatives.
  • Experience adding or using tools and technologies to manage increased support requests, including with AI.
  • Hands-on experience with cloud platforms like AWS, GCP, or Azure.

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