Senior EDI B2B Support Specialist

2 weken geleden

Amsterdam, Noord-Holland, Nederland TTC Group Voltijd € 60.000 - € 120.000 per jaar

Job Title:
Senior EDI B2B Support Specialist – Lobster, Niklas, x 4 this is a must. If the skillsets
Lobster and Niklas are not reflected in the CV the profile will be rejected.

Experience Level:
8 to 10 Years, Location

Location:
Amsterdam, Netherlands.

Duraton:
6 months extendable

Hybrid:
should be able to work 2-3 times in Amsterdam after a few months remote is fine ( this is to kick off the project)

Job Summary:

We are seeking a seasoned EDI B2B professional to take over knowledge transfer from the Customer team for their existing EDI landscape, which includes Lobster, Niklas, and x4 tools. The role involves providing Level 2 and Level 3 support across incident, problem, change, and service improvement processes. The candidate will also be responsible for mentoring junior team members and driving continuous improvements in the EDI ecosystem.

Key Responsibilities:


• Collaborate with the Customer team to absorb detailed knowledge of existing EDI integrations, trading partner configurations, and operational processes.


• Document system architecture, data flows, and support procedures for Lobster, Niklas, and x4 platforms.


• Provide Level 2 and Level 3 support for EDI applications including incident resolution, root cause analysis, and problem management.


• Handle change requests, configuration updates, and deployment of fixes/enhancements.


• Monitor EDI transactions and proactively identify and resolve issues impacting business operations.


• Identify opportunities for automation, performance tuning, and process optimization within the EDI landscape.


• Collaborate with cross-functional teams to implement service improvement plans.


• Maintain SLAs and KPIs for EDI operations and report on performance metrics.


• Train and mentor junior team members on Niklas, Lobster, and other EDI tools.


• Conduct regular knowledge-sharing sessions and create learning materials to build team capability.

Required Skills & Qualifications:


• 8–10 years of experience in EDI B2B integrations and support.


• Strong hands-on experience with Lobster, Niklas, and x4 EDI tools.


• Deep understanding of EDI standards (EDIFACT, ANSI X12, XML, etc.) and trading partner onboarding.


• Experience in incident, problem, and change management processes (ITIL framework preferred).


• Proven ability to lead knowledge transition and mentor junior staff.


• Excellent troubleshooting, documentation, and communication skills.

Preferred Qualifications:


• Experience with hybrid integration environments (cloud + on-prem).


• Familiarity with Boomi or other iPaaS platforms is a plus.


• Exposure to supply chain, logistics, or manufacturing domains.

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