Customer Service Coördination Manager

16 uur geleden

Den Haag, Zuid-Holland, Nederland PostNL Voltijd

Customer Service Coordination Manager

Hybrid – 39.25 hours per week

Medior | HBO/WO

€3,485.36 – €5,280.07 per month

This is a visible, strategic, and hands-on role

A position that combines people, process, and innovation — with plenty of room to grow.

Why you'll choose to work as a Customer Service Coordination Manager at PostNL

Impact that matters:
Your work directly improves communication, service agreements, and collaboration across our European teams — enhancing both internal and external customer satisfaction.

Challenge and variety:
You'll work in a fast-moving, international environment where innovation and continuous improvement are at the heart of everything we do.

Strong team culture:
Join a positive, collaborative team that values ownership, transparency, and personal development.

Flexibility:
Enjoy the benefits of hybrid working — part of the week from home, part from our modern office in the historic Stationspostgebouw in The Hague.

Autonomy:
Take ownership of your projects and schedule — we trust you to make the right decisions.

Growth:
Develop in a central, international role with high visibility and real influence.

This is your role

  • Lead and improve internal support and customer experience coordination processes across Europe.
  • Ensure local CX teams have the tools, data, and structures they need to deliver great service.
  • Design and implement service standards, performance dashboards, and communication frameworks.
  • Identify bottlenecks, launch improvement projects, and harmonize customer contact processes.
  • Collaborate closely with colleagues in Operations, Marketing, and IT to drive service excellence.
  • Inspire others to embrace change and foster collaboration between countries and departments.

Your team

You'll be part of the central N&O team at Spring Europe — a small, agile, and international group focused on improving customer processes and service quality.

Your colleagues are specialists in operations, customer experience, and process improvement, all working toward one goal: smooth collaboration and better service across Europe.

The atmosphere is open, professional, and focused on results.

What we offer

A forward-looking role in an organization that's constantly evolving. At PostNL, we're building the e-commerce logistics platform of the future — smarter, faster, and better every day. Your drive and our ambition make a perfect match.

What you can expect:


• A competitive salary between
€3,485.36 – €5,280.07 gross per month
(based on 39.25 hours per week).


•
Hybrid working
with flexible hours plus a
€45 net monthly allowance
if you work from home two or more days per week.


•
8% holiday allowance
and
25 vacation days
for full-time employment.


•
Travel allowance
(NS Business Card or mileage reimbursement).


•
Excellent pension plan
through the PostNL Pension Fund.


•
Laptop (Mac or Windows)
and smartphone provided.


•
Learning and development opportunities
via the PostNL Academy.


•
Employee discounts
on holidays, events, and various products.

You'll bring

You're an analytical and people-oriented professional who knows how to bring structure and clarity to complex processes. You enjoy connecting teams and driving improvement across borders.

Your background includes:


• A bachelor's degree (HBO/WO level)


• At least
3 years of experience
in customer service, operations, or process management


• Experience working in an
international, cross-functional environment


• Excellent
English communication skills
, both written and spoken


• Solid understanding of
CX tools and KPIs

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