Technical Account Manager

Help us use technology to make a big green dent in the universe
Kraken powers some of the most innovative global developments in energy.
We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. 
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
As a Technical Account Manager, you'll lead strategic technical relationships with some of Kraken's largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability.
Work with the Client Partner and Client Engineering to drive deep technical engagement, value realization, and strategic alignment across your accounts through three core responsibilities: - Executive Technical Relationships - Kraken & Enterprise Architecture Technical Guid to Drive Value Realization -Kraken Day-toDay Technical Experience, Liaison, and Advocate for the Client Executive Technical Relationships

• Act as a trusted technical advisor and confidant to senior stakeholders like the CIO and CTO.
• Build and maintain strategic relationships with customer technology leaders in assigned accounts.
• Translate Kraken's technical vision into outcomes that resonate with executive priorities.
• Serve as the primary technical liaison, providing expertise, guidance, and support throughout the customer lifecycle.
• Participate in roadmap discussions, executive briefings, and planning sessions to ensure technical alignment at the highest levels.

Kraken and Enterprise Architecture Technical Guide to Drive Value Realization

• Provide deep architectural guidance to connect customer ecosystems with Kraken's platform.
• Guide system design, integrations, and configuration aligned with both customer and Kraken architectural principles.
• Drive solution design that ensures scalability, performance, and long-term maintainability.
• Identify opportunities to unlock additional value through feature adoption, platform capabilities, and ecosystem fit.
• Provide regular reports and updates on project status, performance metrics, and potential improvements.
• Facilitate product rollouts, upgrades, and configuration changes for clients, managing change effectively and minimizing disruption.
• Risk Management & Escalation - Identify risks within client accounts and develop mitigation strategies.

Kraken Day-to-Day Technical Expert, Liaison, and Advocate for the Client

• Be the hands-on technical presence that ensures customer success in the everyday.
• Triage and manage technical incidents in partnership with support and engineering teams.
• Guide configuration and usage decisions to ensure best practices and optimal performance.
• Provide hands-on support, troubleshooting, and technical insight to quickly resolve client issues.
• Manage co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes.
• Align product and customer roadmaps, advocate for customer needs internally, and provide feedback loops to product and engineering.
• Act as a product advocate, gathering client feedback to influence product roadmap decisions.

What you'll need

• 5+ years in a customer-facing technical role such as Technical Account Manager, Customer Success Engineer, Solutions Engineer, Enterprise Architecture or similar.
• Proven experience in managing and supporting technical implementations, ideally in SaaS, cloud services, or IT environments.
• Strong technical background, with knowledge of [e.g., cloud computing, APIs, databases, Python, Django, etc].
• Industry experience in Energy & Utilities is highly desirable. Adjacent industries like telecommunications and infrastructure can also be considered.
• Ability to understand complex technical concepts and translate them into actionable insights for clients.
• Proficient in troubleshooting and problem-solving skills; able to navigate technical issues and provide prompt solutions.
• Analytical mindset with attention to detail and a proactive approach to identifying and solving problems.
• Customer and quality focus; highly effective at building and improving relationships Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities with a problem-solving, client-centric mindset.
• Bachelor's degree, ideally in Computer Science, Information Technology, or a related field (or equivalent practical experience).

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
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