Adoption Consultant

Services, Library and Information Services

Societal challenges demand new knowledge. It is the task of the TU/e to develop this knowledge by adapting and changing research and education. At Library and Information Services (LIS) we look ahead, together with our scientists and students, and constantly provide the best possible library and information services to enable the creation of this new knowledge.

About TU/e and Enterprise Service Management

TU/e is an internationally renowned university that trains engineers of the future and pushes the boundaries of science and technology for a better world. Our lively and inspiring campus hosts an international community of more than 4,000 employees, 13,000 students, and nearly 3,000 guests. 

At the TU/e we believe technology should empower people, not complicate their work. That's why we're introducing a cutting-edge Enterprise Service Management (ESM) platform to transform how we deliver services across the organization. Our goal; better service for our students, employees and researchers. In the coming year, we will redesign service processes and build a future-proof ESM platform that sets new standards for efficiency and user experience. Want to be part of this transformation? Join us and help shape the next generation of service delivery at TU/e 

Job Description

Your role
As our IT Adoption Consultant, you'll be the change champion who ensures this transformation is embraced across the business. You'll guide teams through the transition, making sure the platform becomes a natural part of their daily work. Your role is all about people, process, and progress. 

Together with the Enterprise Service and Process Optimization team, you will develop strategies to maximise the value of the platform for our departments and user groups. 

You will be responsible for designing and executing the full adoption strategy for the ESM platform. This means you will not only develop the strategic approach, but also implement it across all relevant areas, from stakeholder engagement and communication to training and inspiration sessions. In this role, you act as the communicator, facilitator, and motivator, ensuring that the strategy is effectively translated into practice and embraced throughout the organization. As part of this, you will also set up and coordinate soundboard groups and the key-user community, working closely with colleagues and key users to gather feedback, share best practices, and continuously improve the adoption experience.  

What You'll Do:

• Lead adoption strategies for the new ESM platform, ensuring a smooth and positive experience for all users.
• Design and deliver engaging training sessions, workshops, and communication campaigns.  
• Act as the trusted advisor between IT and business units, translating technical features into real-world benefits.  
• Set up and coordinate the soundboard groups and key-user community.  
• Advise clients on optimizing business processes using the ESM platform.  
• Track adoption metrics and continuously improve the experience. 

Job Requirements

•  Higher professional education (HBO) level, in the field of communication and/or business administration.
• You are certified in Prosci Change Management or open to pursuing certification. 
• Experience in IT adoption, change management, or digital transformation projects within a large public organization. 
• Exceptional communication and stakeholder engagement skills in both Dutch and English.
• Experience in developing and delivering training sessions.
• Someone who sees opportunities, is independent and proactive, driven by intrinsic motivation.
• Organizational sensitivity.
• A people-first mindset with the ability to inspire confidence and enthusiasm.
• Creativity and adaptability in driving change. 
• A team player with a flexible and creative mindset.
• Familiarity with Agile methodologies such as Scrum/KANBAN. 

Conditions of employment

An exciting position within an international yet personal university. You will be surrounded by students on a green campus within walking distance of the central station. In addition to beautiful architecture, you will find varied workspaces and excellent sports facilities.

We also offer you:

• A monthly salary of between € 3.546 and € 6.433 for full-time employment, depending on your knowledge and experience (scale 10 or 11 of the Collective Labour Agreement for Dutch Universities).
• In addition to holiday allowance 8%, a structural end-of-year bonus of 8.3%.
• 41 vacation days (based on 40-hour workweek).
• Excellent benefits including sports facilities and pension plan
• Hybrid working environment with modern facilities
• Professional development opportunity's
• Compensation for commuting expenses, working from home and internet.

More information & Application

For questions about this position, contact Neline Khoenkhoen or per e-mail via

For application inquiries, contact Rob van der Linden at or

This position will remain open until we find the right candidate. Internal and external candidates are welcome to apply, with priority given to internal candidates in case of equal suitability.

The first round will be planned in the second or third week of January 2026.

Please note 

• You can apply online. We will not process applications sent by email and/or post. 
• A pre-employment screening (e.g. knowledge security check) can be part of the selection procedure. For more information on the knowledge security check, please consult the National Knowledge Security Guidelines.
• Important for non-EU applicants: Please be aware that for this position, specific residence permit requirements apply. If you are a non-EU national, you may not be eligible to legally work in this role under current Dutch immigration regulations. We strongly advise you to contact our Staff Immigration Team ) before applying to check your eligibility and to receive further guidance.
• Please do not contact us for unsolicited services. 

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