Dutch Speaker Customer Service

1 week geleden


Rotterdam, Zuid-Holland, Nederland FH Collective Academy Voltijd € 15.000 - € 18.000 per jaar

Join the Booking Team as Customer Support Agent (Dutch + English) Fully Remote

Position: Customer Support Agent (Dutch+ English)

Location: Remote / Athens, Greece

Start Date: 26th December 2025

Working Hours: Mon/Friday 10:00- 18:30 and Saturday/Sunday 11:00-7:30 Rotative

Salary: 1,500 x 14

Join the team as a Customer Support Agent fluent in Dutch and English. You will help provide an exceptional customer experience, manage reservations, and resolve customer inquiries efficiently.

Benefits:

  • 14 salaries (12 monthly + 1 on Easter + 1 split for Summer/Christmas)
  • Private Health & Life Insurance
  • 25 days annual leave
  • 50 meal voucher per month
  • Permanent contract, 40 hours/week (8 hours/day, 5 days/week)

Relocation Info (if moving from abroad):

  • Candidates relocating from abroad must arrive in Athens 7 days before the start date for hiring documents.
  • 3 weeks accommodation in a hotel close to the office.
  • Up to 300 support for relocation (first payment).
  • Legal support with hiring documents (candidates must provide required documents).

Responsibilities:

  • Respond promptly and effectively to customer inquiries

  • Manage and track reservation processes

  • Solve issues and coordinate with relevant departments

  • Ensure high levels of customer satisfaction

Requirements:

  • Fluent in Dutch and English

  • Customer-focused with strong problem-solving skills

  • Team player with excellent communication skills

  • Flexible with working hours

  • EU citizenship or full market access residence card



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