Technical Writer

OpportunityPosition OverviewWe are seeking an experienced Technical Writer to join our product and engineering team. The ideal candidate will work autonomously to translate complex technical concepts into clear, concise, and accurate documentation.
Beyond standard documentation, this role acts as a bridge between Engineering, Product Management, and external stakeholders. You will play a pivotal role in the release lifecycle, contribute to UX writing, support training initiatives, and help translate technical features into value-driven benefits for Product Marketing.Your missionKey ResponsibilitiesCore Documentation & Knowledge Management

• Create and Maintain Content: Write, edit, and maintain high-quality documentation including user guides, API references, integration manuals, and internal knowledge base articles.
• Knowledge Architecture: Build and manage a high-quality documentation ecosystem, including the Product Glossary, FAQs, PM SharePoint site, and internal Wiki pages.
• Content Audit: Regularly audit and update existing content to ensure accuracy, relevance, and consistency across all channels.
• Information Capture: Assist with capturing knowledge, ideas, and decisions from internal meetings and documenting them in a user-friendly manner.

Release Management & Lifecycle

• Release Planning: Partner with Product Management to plan documentation needs for new features (guides, release notes, FAQs, CR/Patch descriptions).
• Release Artifacts: Own the creation of release notes, upgrade guides, and deprecation/end-of-life notices.
• Workflow Validation: Validate workflows during the release process and translate technical details into clear, step-by-step instructions.
• Post-Launch: Update documentation post-launch based on immediate user feedback, internal usage metrics, and support tickets.

Cross-Functional Collaboration

• Product Marketing: Collaborate with Product Marketing to translate "techy" feature details into clear benefits and value propositions for external communications.
• Academy & Training: Work with the Academy team to assist in building training programs and certification materials based on technical documentation.
• UX & Microcopy: Contribute to UX writing and in-app microcopy to ensure a seamless and intuitive user experience.
• Internal Communication: Keep the internal organization up to date regarding product changes via product newsletters or other internal communication channels.
• Subject Matter Experts: Collaborate with Engineering, QA, and Support to verify accuracy and capture technical nuances.

Standards & Governance

• Version Control: Manage version control for all documentation and ensure consistency across versions.
• Style Guides: Define and maintain documentation standards, style guides, and information architecture.

Your capabilitiesRequired Skills & ToolsDocumentation & Communication

• Exceptional Writing: Ability to distill complex technical information into clear, user-friendly content for various audiences (developers, administrators, end-users).
• UX Writing: Understanding of microcopy and user experience design principles.
• Marketing Translation: Ability to bridge the gap between technical specs and marketing language (features vs. benefits).

Authoring & Publishing

• Documentation Tools: Proficiency with modern tools (e.g., Confluence, ReadMe, Zendesk Guide, SharePoint).
• Docs-as-Code: Experience with "docs-as-code" workflows (Markdown, Git) is a strong plus.
• Visuals: Experience creating visual aids, diagrams, and flowcharts (Lucidchart, , Visio).

Technical Foundation

• Solid understanding of the Software Development Lifecycle (SDLC) and Agile methodologies.
• Familiarity with documenting RESTful APIs (Swagger/OpenAPI is a plus).
• Ability to read and understand basic code snippets (JSON, XML, simple scripts).

Required Experience & Qualifications

• Education: Bachelor's degree in Technical Communication, English, Computer Science, or equivalent experience.
• Experience: 3–5+ years of professional technical writing experience in a software company.
• Portfolio: A portfolio of writing samples (e.g., user guides, API documentation, release notes, or conceptual explanations) is required.
• Release Experience: Proven experience managing documentation specifically for software releases (release notes, migration guides).

Personal Attributes

• Independent Worker: Ability to take ownership of documentation projects and work autonomously with minimal supervision.
• Collaborative Bridge: Excellent interviewing skills to extract info from SMEs, and the ability to pivot between talking to Engineers and Product Marketers.
• Detail-Oriented: A strong commitment to accuracy, clarity, consistency, and version control.
• Proactive: Identifies gaps in documentation or processes (e.g., outdated Wiki pages) and takes the initiative to fix them.

Land @ILIAS

Exited and ready to explore how you could fit in? 
Apply directly or reach out to  or csenge.- for any questions.
we are thrilled to get to know you

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