Application Support Engineer

2 weken geleden

Rotterdam, Zuid-Holland, Nederland H-Tech Supports Voltijd

Skills & Responsibilities
Core IT Operations & ITIL Practices

  • Applied
    ITIL v4 practices
    to manage incidents, service requests, problems, and changes.
  • Performed
    regular system and interface monitoring
    , ensuring server availability, successful job execution, and data flow stability.
  • Maintained and updated
    knowledge bases, runbooks, and operational documentation
    .
  • Conducted
    basic SQL queries, log analysis, and minor configuration testing
    to support releases and patches.
  • Ensured clear, operations-focused communication across teams and stakeholders.
  • Supported cloud environments with familiarity in
    Azure/AWS architecture and monitoring
    .
  • Coordinated change windows, cutovers, and deployments while tracking SLAs, MTTR, and system performance.
  • Used
    PowerShell/Python scripts
    for routine checks, automation, and data validation tasks.
  • Oversaw administrative tasks spanning
    contract management, EHSE systems, LIMS, PHD Historian, and IT administrative processes
    .

Incident & Request Handling for Business Applications

Acted as first/second-level application support for a wide range of operational and compliance tools, including (but not limited to):

EcoOnline

  • Managed incident reporting, audit evidence, user support, and data integrity validation.

DSPT / PUB / Audit Systems

  • Supported audit workflows, evidence preparation, report troubleshooting, and controlled data corrections.

VMS (Visitor/Contractor Management Systems)

  • Assisted with contractor pre-registration, onboarding workflows, compliance checks, and user access issues.

DMS (Document Management Systems)

  • Managed policies, work instructions, content governance, and access control within the DMS.

BDD Reception

  • Maintained visitor master data accuracy, ensuring GDPR compliance and data quality.

Persons on Site

  • Supported real-time on-site presence dashboards, ensuring accurate UI display and data feed validation.

ExercicesQHSE

  • Assisted with training/exercise planning, scheduling, record updates, and reporting outputs.

SimU Share

  • Supported simulation software, including licensing, user onboarding, and basic usage training.

SiPass

  • Provided IT-side support for gate/badge systems, role configuration, and audit log tracking.

Gestion Prêt Journalier

  • Maintained daily loan-tracking application, ensuring UI functionality and accurate user data.

Contrôle Securitas

  • Supported security task validation workflows and minor application configurations.

Main Courante Réception

  • Maintained reception log system, supporting data quality checks and report generation.

Vignette Parking

  • Provided support for parking management web applications, including access issues and minor configuration updates.

REACH

  • Assisted with supplier SDS management, SharePoint-based document maintenance, and evidence collection for compliance.

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