Technical Customer Support Agent

2 weken geleden

Utrecht, Utrecht, Nederland TrackBee Voltijd € 36.000 - € 72.000 per jaar

We are TrackBee TrackBee helps Shopify stores and marketing agencies grow with data that actually makes sense.Three years ago, we started as a small team with a big idea. Today, we've grown into an international, remote-first company with more than 25 team members, working with over 1,250 customers worldwide.With our server-side tracking and session enrichment technology, we make sure Meta, Google Ads, TikTok, Klaviyo and Pinterest learn smarter, optimize better, and generate more revenue from every marketing euro.We're growingmore than 250%year over year, with one clear mission:help e-commerce entrepreneurs achieve better results through reliable data.Your RoleWe're looking for a Technical Customer Support Agent who will strengthen and further improve TrackBee's global customer support experience.From day one, you'll be hands-on, working directly with the team and getting to know our customers, their challenges and their questions, so we can solve problems faster and better. You combine technical problem-solving with a customer-driven mindset, contributing to a support experience that is proactive, clear and genuinely helpful.You deliver accurate, fast and empathetic support, and you continuously help improve processes, knowledge and cross-team collaboration as TrackBee continues to grow globally.What You'll Do• Work hands-on with your colleagues to handle customer inquiries, troubleshoot issues and provide solutions• Take on more complex technical questions and escalations around integrations and data flows• Improve support processes, internal documentation and automations• Ensure fast resolution times and world-class satisfaction scores (CSAT >95%)• Collaborate closely with Product, Engineering and Customer Success on bugs, improvements and customer feedback• Identify opportunities to improve customer adoption and uncover growth potentialWho You Are• Fluent in Dutch & English• Living in the Netherlands• 1–3 years of experience in customer service or technical support is a plus, but not required• Curious, analytical and able to pick up information quickly• Strong communication skills and a service-oriented mindset• Structured, solution-focused and comfortable in a dynamic environment• Excited to make an impact within a fast-growing SaaS start-upWhy TrackBee• A big opportunity to give your career a real jumpstart in SaaS, tech and customer support• Be part of a fast-growing, international company scaling 250% year over year• A remote-first team culture with lots of autonomy and trust• Two yearly team offsites and monthly meet-ups• Direct influence on how thousands of Shopify merchants experience TrackBee• Competitive salary of €3,000 gross per month• Plenty of room to grow within our organizationThis istherole for someone who wants to develop in tech, help customers succeed, and grow alongside a start-up in full acceleration.

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