Product Manager

Imagine a world where observability is... well, easy. That's what we're building at Dash0. We're not just another observability company, we're a team of passionate experts who are obsessed with making observability accessible and delightful for every developer.

We are OpenTelemetry-native, ensuring seamless interoperability within modern observability ecosystems, and our "welcome present" to the OpenTelemetry community, OTelBin, a free editing, visualization, and validation tool for OpenTelemetry collector configurations, has been extremely well received.

Our mission is to make Dash0 the best observability experience in the world, and we're seeking driven talent to shape that journey and grow alongside us.

As a Senior Product Manager for Metrics, you play a critical role in driving the success of Dash0.

MUST HAVE: You are a product manager with a very strong technical background in observability and, above all else, metrics, metric query languages, dashboards and alerting. You know the obscure details of at least one metrics model, preferably Prometheus' or OpenTelemetry's, how metric queries are evaluated. You can explain the rationale behind detailed design decisions, as well as how they relate with other aspects of the query language and metric model. (Applications not fulfilling this will not be considered.)

MUST HAVE: This role is EMEA timezones only.

While you bring a lot of expertise to drive the evolution of the metrics parts of Dash0, your responsibilities are broader: you, together with the other Product Managers, collaborate in discovering which problems are worth solving for our customers across the entire product. While product designers are primarily driving the process of finding solutions, you participate in the process by contributing solid knowledge of:

• The various constraints of the business – constraints from marketing, sales, service, finance, legal, and privacy are typical examples.

• The observability domain, and especially the open-source one (OpenTelemetry, Prometheus), and how adopters go about using these technologies

• Our users and customers, and the data about how our customers engage with our products.

And you are accountable for ensuring the solution is both valuable and viable. You also know that launching a solution is often necessary to solve a problem, but not sufficient. So, you are accountable to measure and validate whether the solution lands, i.e., it solves the problem we set out to solve in the first place.

At Dash0, we value outcomes, not output. Your work is evaluated based on its success and value to the end users and the business. This job, as with the other roles on the product team, is an individual contributor role. You will need to be able to influence your teammates, as well as colleagues, stakeholders, and key executives, through your use of data and logic. We look for product managers that are not afraid of signing up for results, even when this means they have to work through others to achieve them.

Product discovery: You regularly interact with customers to find out about their experience with the product. You regularly conduct qualitative interviews with target users to better understand their worldview and problems they face. The Customer Experience and Success function, who talks regularly with all customers, calls you in when they feel there is something of specific interest to learn, but you also proactively ask them to put you in touch with customers that match profiles of interest to your initiatives.

Product strategy: You work with the product team and key executives in defining the product strategy and roadmap to make Dash0 successful.

Advocate customer needs: You understand deeply the challenges that customers face when using observability tools, and which specific ones they face with Dash0. You represent the interests of end users and can balance the interests of few customers, versus those of many.

Product analytics: Through state-of-the-art tools, you analyze regularly the telemetry about the usage and fitness-for-purpose of various feature functionality in Dash0, looking for gaps in the UX, signals of confusion by the end user or frustration with the workflows. With the help of the rest of the product team, you set up experiments to validate your hypotheses.

• Communication and Collaboration: Exceptional communication skills needed to articulate the product vision and rationale to stakeholders, including product teams and executives.

• Customer Orientation: You understand quickly and correctly the problems affecting customers you interact with. After speaking with you, customers are either confident that the product solves their problems, or that it will, or they have their expectations correctly managed.

• Problem-Solving: Advanced problem-solving skills to advise ways of solving complex problems and correctly estimate whether proposed solutions will solve the users' needs.

• Adaptability: Ability to adapt product strategies based on feedback and evolving user insights.

• Empathy: High level of empathy to understand user needs and behaviours.

• Metrics domain master: You know most of what there is to know about metrics in Prometheus, OpenTelemetry or at least a similar metrics implementation. You keep yourself very up-to-date with development in the industry, both in terms of product trends, and technology.

• Observability domain knowledge: You know a lot of what there is to know about Observability.

• Software operations experience: You have operated non-trivial software, and ideally still run software for your personal interests.

• Data analysis: You have set up data analytics processes and tooling and are able to derive insights from a data set.

• User interviewing: You master the art of user interviews and synthesize key insights.

• Prioritization and progress tracking: you set, track, and manage product KPIs, reporting them to leadership and aligning your peers and other functions accordingly.

• Bachelor's Degree: Minimum of a bachelor's degree in Computer science, or a related field.