Customer & Sales Support Coordinator(Full-time)

At Kooduu, the Scandinavian lifestyle brand with EU headquarters in Haarlem, the Netherlands, we're known for our eye-catching design products — including our Sound by JBL collection. And we're growing fast. That means our team is growing too

We're looking for a motivated, service-minded Customer & Sales Support Coordinator to join our Haarlem office. If you're passionate about delivering outstanding customer experiences, supporting an international sales team, and thrive in a dynamic lifestyle environment, we'd love to meet you.

About the Role

As our 
Customer & Sales Support Coordinator
, you'll be an essential part of our daily sales and customer care operations. Your time will be split evenly between 
Customer Support (50%)
 and 
Internal Sales Support (50%)
, making you a key connector between customers, agents, warehouse teams, and internal departments. You'll help ensure smooth communication, accurate order handling, and happy customers across multiple European markets.

Customer Support (50%)

• Respond to customer inquiries via email, phone, and chat in a friendly, professional, and timely manner.
• Manage aftersales cases—returns, exchanges, and warranty claims—in collaboration with logistics and warehouse teams.
• Guide customers through every step of their order journey, ensuring clarity and confidence from purchase to delivery.
• Maintain customer portals and shared files with up-to-date order, shipment, and invoice details.
• Follow up on overdue payments together with our finance and sales departments.
• Monitor customer feedback and proactively suggest improvements.

Internal Sales Support (50%)

• Process customer orders and prepare quotations, invoices, packing lists, and sample shipments.
• Maintain up-to-date CRM/ERP data with precise customer and order information.
• Assist with creating sales and order reports for management.
• Coordinate with regional agents (France, Austria, Spain, Germany) on order entry, confirmations, and commission updates.
• Manage master data such as customer accounts, price lists, and product records.
• Work closely with logistics and operations teams to ensure timely deliveries and accurate communication.
• Support trade fair preparations, marketing activities, and sales materials when required.

What We're Looking For?

• A commercial mindset focused on customer satisfaction and business growth.
• Strong communication and interpersonal skills across cultures.
• Fluency in English (Dutch, German, or French are strong pluses).
• Proficiency with MS Office — especially Excel, Word, and Outlook.
• Experience with CRM or ERP systems (Salesforce, Exact Online, Odoo, or similar).
• Organized, detail-oriented, proactive, and hands-on.
• Experience in B2B or export environments is preferred.
• Knowledge of logistics and documentation is an advantage.

What We Offer?

• A dynamic role within an internationally operating design & lifestyle brand.
• A supportive team where collaboration and creativity are encouraged.
• Training and close cooperation with our Customer Operations & Process Manager, with room to grow.
• A office in Haarlem, easily accessible from Amsterdam and nearby cities.
• The chance to work with iconic Kooduu products that blend design, light, and sound — and to help shape the future of a growing global brand.

How to Apply?

Are you the enthusiastic, hands-on team player we're looking for?

Please send your 
CV and short motivation
 to 

 with the subject line:

"Application – Customer & Sales Support Coordinator".

We will review applications on a rolling basis.

No Acquisition We kindly request
no acquisition
or outreach from agencies. We're handling this recruitment in-house.