Product Specialist

Job Description
We are on the journey to transform our digital capabilities, integrating core business processes, people, data, & technology—a key enabler for IKEA to become a leading home furnishing retailer. We need passionate individuals who embrace change, dare to question, and seek to make an impact. If this resonates with you, join us as we accomplish great things together. We're doing amazing things at IKEA, and exceptional individuals like you are crucial to our success.

About You
In this new role as a Product Specialist, your responsibilities involve engaging in Capability Development within our centralized team, analyzing complex IT landscapes and deriving insights supported by solid technology understanding to drive continuous development. To thrive in this role, you should possess strong analytical skills capable of supporting your colleagues towards clearly defined objectives in Service Management & Operations, with a keen desire to ensure excellent end-user experiences.

We seek a detail-oriented and pragmatic specialist of ServiceNow with strong willpower—someone curious and capable of building trustful relations between the service management community and stakeholders. It is vital that you have the credibility and track record of achieving set goals, combined with the energetic and supportive nature needed for IT and digital organizational activities.

You should possess a good understanding of current technologies, global trends, and recognize their potential impacts on IKEA. Your solid knowledge of IT governance frameworks should be apparent, demonstrating expertise with clarity and effective communication. Ideally, your experience spans dynamic and flexible environments with vast geographical coverage.

Your appreciation for home furnishing should shine through, enjoying purposeful business development by nurturing constructive relations with colleagues, stakeholders, and partners. You are appreciated for a collaborative spirit, showcasing expertise with a focus on technology and people, creating impactful and inspiring results across functions and reporting lines.

About The Job
We are seeking a candidate with comprehensive knowledge of ServiceNow, specifically in ITSM, ITOM, ITAM, and a key focus on Service Portfolio Management. Your expertise will translate strategic goals into actionable, tactical agendas within the organization's capability framework. You will be part of the Capability Development team.

More specifically, in this role, you will be accountable for:

• Setting the development agenda, aligning with business needs within the SM&O framework.
• Developing and managing the SM&O Business Capability Model (IBCM) for portfolio activities.
• Facilitating capability development and consistency across the IKEA organization and cooperating with Franchisees.
• Overseeing end-to-end IT processes, maintaining a holistic view of IKEA's operations.
• Presenting strategic recommendations across the organization to management.
• Supporting digital integration within Inter IKEA by combining core business processes, people, data, and technology.
• Supporting high-performance, secure, scalable SM&O platform development and operation.
• Supporting Service Portfolio Management to be able to contribute to seamless business movements.

In this role, you report to our Capability Development Manager and collaborate with peers across the Inter IKEA Group, fostering uniformity and commonality within the service management framework.

Additional Information
Due to vacations, the closing date for this role is extended to 13 November, 2025 and we will commence interviews after this date. If you have a special need that requires accommodation in the recruitment process, just let us know.  If you have any questions about the role, reach out to

This role is full-time and based in Delft. This role sits in the Enabling Functions, SM&O. At IKEA, we are looking for people who believe everyone deserves a seat at the table. You're welcome no matter where you come from, what you believe, and what you look like. We don't even care how you have furnished your home. We're interested in you simply because you're you. Even if your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. We believe that people's different perspectives, backgrounds, and personalities make us better at understanding our customers dreams and needs. At IKEA, we're all on the same project.