Senior Technical Support Engineer

Res2 is the creator and provider of the innovative Departure Control System, iPort DCS. The use of iPort DCS enables efficient aircraft and passenger handling for airlines, ground handlers and airport companies and leads to a smooth and pleasant (pre-)airport experience for the passenger, while having the lowest total cost of ownership in the industry. iPort DCS is delivered as a turnkey solution, including local implementation and airport connectivity. iPort DCS is a unique system within the industry. It has an intuitive presentation and offers lower training costs and higher staff engagement. Fully web-based, it brings continuous deployment of new functionality and seamless software distribution. More accurate load planning is a bonus while functionalities are available according to the authorizations of the user’s role. The system further has the ability to handle both charter and scheduled flights, point-to-point and connecting flights, domestic to intercontinental flights, and so on. iPort DCS is currently used at more than 500 airports worldwide, spread over 100 countries. Your responsibilities
• 2nd line support for daily operations including release co-ordination activities.
• Assistance for 1st line support and daily operational tasks.
• Manage specific developments and co-ordinate offshore teams
• Requests may originate from:
• customers,
• industry mandates,
• maintenance responsibility,
• or operational pressure,
• Security mandates. Prioritize categories, usually in concert with business owners (commercial), CTO/architect and functional board members. Candidate Description The candidate needs to have extensive airline and airport functional and technical

experience:
• Experience and knowledge of groundhandling processes
• Familiar with the overall airport infrastructure
• Extensive understanding of the airline i.c.t. industry and how it operates
• Technical skills to include XMLe and departure control software development
• Excellent analytic skills
• Excellent communication skills Required

skills:
Aviation and IT knowledge
• Thorough knowledge of DCS systems. This requires strong functional and technical(coding) skills.
• Awareness of mainline communications protocols and concepts.
• Extensive Airline industry knowledge and background.
• A programming background is essential.
• Awareness of end user functionality requirements and expectations (use friendliness)
• A good understanding of various methods of application delivery (workstation, tablet, mobile device). Management skills The candidate must be able to manage different teams, on and offsite per project/sprint. Communication skills
• Professional interaction with following stakeholders and contributors is essential:
• Development teams. During each sprint, the goals and targets must be obvious, and explainable to the team.
• The commercial team. Not all developments can be executed immediately and as expected. The business analyst needs to perform a balancing act together with other stakeholders.
• The architectural team. All developments need to fit within the architecture to safeguard future scalability, maintainability and flexibility.
• Test team. This group will need to validate and test all developments during and at the end of each sprint.
• Functional and technical support desks.
• Customers. There is regular contact with customers who have specific requests which may or may not be considered valid for the product. Personal skills
• Analytical, be able to explain complex challenges and divide in logical parts.
• Fluent English, written and oral
• Excellent communications skills (see previous chapter).
• Broad experience in airline IT with focus on Departure software is a must. Experiences
• A minimum of 15 years’ experience with airline software development