Operations Manager EMEA

pThe Operational Manager has full responsibility over all operations processes, including technical and depot operational activities in the EMEA region, infrastructure, and depot (vendor) pricing. All EMEA Operations personnel report to the Operations Manager. /p /brh3Responsibilities /h3 /brul /brliManage the entire operational team, infrastructure and setup. /li /brliManage the entire depot (vendor) infrastructure within the region including depot (vendor) pricing and negotiations of such. /li /brliOversee the complete MR cycle including turn time, following up with depots and staying within earlier set goals. /li /brliPerform depot (vendor) audits within the region to ensure consistent quality of our equipment and validate quality of estimates and repairs as required per the most current SeaCube policies and procedures. /li /brliProvide feedback to the Regional Salesperson from depots on market conditions. /li /brliEnsure quality of booking and redeliveries processes across the region. /li /brliManage customer/lessee dispute resolution as needed. /li /brliEstablish and build relationships with depots through regular contact to ensure priority service for SeaCube. /li /brliCoordinate equipment positioning with the logistic department as needed. /li /brliResolve billing discrepancies with the customers and Billing department as needed, including any depot self-billing discrepancies. /li /brliControl and steering on operational processes, internal instructions and policies. /li /brliImplementing change in policies, change in company directions, trouble shooting. /li /brliWork on Team motivations, improvements, goal setting and Team members overall wellbeing. /li /br /ul /brh3Qualifications / Skills /h3 /brul /brliBachelor’s degree in business administration or in another related field or equivalent practical experience. /li /brliA minimum of 5 years’ experience in managing vendor relationships ideally in the transportation, shipping or container leasing shipping or leasing industry. /li /brliExperience working and managing multi-cultural teams and vendors in the Europe, Africa, and Middle East region. /li /brliTrack record in negotiating large supplier contracts. /li /brliExcellent communication, presentation, and interpersonal skills /li /br /ul /brh3Seniority level /h3 /brulliMid-Senior level /li /ul /brh3Employment type /h3 /brulliFull-time /li /ul /brh3Job function /h3 /brulliManagement and Manufacturing /li /ul /brh3Industries /h3 /brulliPackaging and Containers Manufacturing /li /ul #J-18808-Ljbffr