Service Customer Manager

pTrackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This lack of digitalization has left construction far behind a global economy on the rise and placed the industry as one of the least productive industries too. /p h3We are looking for an IoT Services Manager /h3 pto own end-to-end customer-facing project management, installer relationships, and IoT technical account management for their region. You'll be the primary point of contact for customers, sales, and installers during deployment — and the primary technical point of contact for device, fleet, and IoT solution health once customers are live, guiding them from installation through fleet-health optimization and ongoing device lifecycle support. /p pWith locations in Denmark, The UK and The Netherlands,

we offer
you a flexible setup with the possibility to work from one of our locations or remotely. No relocation assistance is offered for this position. /p h3What’s in it for you? /h3 ulliA place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving quickly, so fasten your seat belt and prepare to adjust. Back in 2020 we were 150 employees at Trackunit and we have just passed 450 employees. /liliInternational environment with regular check-ins and social events across teams, departments and borders. /liliWe take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an open feedback culture to enable you to identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy. /liliFlexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work. /liliTurning the Tide. At Trackunit, we aim to create and contribute to an inclusive workplace. And this priority starts with our hiring
- we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DEI initiatives on our career site. /li /ul h3Who are you ideally? /h3 ulliTechnical account management or technical advisory experience in an IoT, telematics, or hardware environment. /liliComfortable consulting customer and interpreting fleet-health and technical data to advise customers and benchmark performance against peer accounts. /liliWorking knowledge of device and firmware management (CAN, MODbus, firmware/FOTA, BLE sensors) sufficient to guide configuration, validation, and troubleshooting. /liliExperience in customer-facing project management, installation, or deployment operations. /liliStrong organizational skills — comfortable working with installer networks and multiple concurrent programs at once. /liliSkilled at building trusted relationships with both customer technical stakeholders and internal sales, account, and support/engineering teams. /liliProfessional fluency in either one of the Nordics languages or Dutch, besides English. /li /ul pDon't meet every single requirement? No worries
- this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply. /p h3Primary Responsibilities /h3 ulliServe as the primary technical point of contact for IoT-scope customer accounts — guiding hardware, telematics, and IoT configuration from onboarding through ongoing fleet-health optimization. /liliOwn technical configuration work across CAN/Modbus profiles, firmware management (including FOTA), and device operating modes to keep customer fleets healthy and reporting accurately. /liliMonitor fleet and device health, investigate non-reporting devices, and proactively identify and resolve risks before they affect customer operations. /liliPartner with Key Account Directors and Customer Success Managers on technical discussions, solution positioning, and upsell opportunities. /liliOwn project management and coordination for regional device and fleet installation and deployment programs, from work order intake through completion. /liliAct as the primary point of contact between customers, sales, and internal technical teams, ensuring installations are scoped, scheduled, and delivered on time and to standard. /liliOwn escalation management for installation