Spare Parts

Within Yanmar Marine International, the spare parts organization plays a critical role in supporting Yanmar's Authorized Dealer Network and ensuring product availability, customer satisfaction, and commercial success. The Spare Parts & Dealer Network Specialist is responsible for strengthening dealer performance, improving spare parts sales, and ensuring the efficient operation of Yanmar's spare parts distribution network. By working closely with dealers, distributors, and internal stakeholders, you contribute directly to customer satisfaction, dealer development, and business growth.

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What are you going to do

As our Spare Parts & Dealer Network Specialist, you will act as the key link between Yanmar and its dealer network. You will be responsible for driving spare parts sales performance, supporting dealer development, and improving operational excellence throughout the distribution network. Through close collaboration with dealers, distributors, and internal teams, you will help expand Yanmar's aftermarket business while ensuring high service levels and customer satisfaction.

Your main tasks and responsibilities Spare Parts Sales & Business Development

• Support the achievement of regional spare parts sales targets and contribute to year-on-year business growth.
• Monitor spare parts sales performance and proactively report progress to relevant stakeholders.
• Identify sales opportunities and initiate commercial activities together with dealers and distributors.
• Analyze sales results and implement corrective actions where required.
• Support credit checks, payment terms, credit limits, and overdue account follow-up activities.
• Develop long-term partnerships with dealers to maximize spare parts business opportunities.

Spare Parts Operations & Performance

• Improve day-to-day spare parts operations, ensuring timely and accurate flow of parts to dealers and distributors.
• Initiate improvements focused on parts availability, order accuracy, and delivery performance.
• Monitor dealer inventory levels and operational KPIs using CRM and reporting tools.
• Lead discussions and follow-up actions with dealers and internal stakeholders to improve operational performance.
• Collect, consolidate, and analyze dealer and customer feedback regarding spare parts availability, ordering, and delivery.
• Drive improvement initiatives aimed at increasing parts sales volume and customer satisfaction.
• Monitor dealer responsiveness, service quality, and compliance with Yanmar dealer standards.
• Lead dealer performance improvement initiatives and continuous improvement projects.
• Organize and support dealer business reviews, performance meetings, and development discussions.
• Maintain accurate dealer records, performance data, and compliance documentation within YMI's CRM system.
• Coordinate dealer onboarding activities and support training initiatives related to technical service, spare parts handling, service quality, and systems usage.
• Analyze market developments, competitor activities, and customer expectations to identify opportunities for dealer network development.
• Act as the primary contact point for dealer inquiries related to standards, compliance, and aftersales procedures.
• Maintain accurate dealer performance and compliance reporting.
• Track dealer adherence to Yanmar service and branding standards and elevate recurring concerns where required.
• Prepare benchmarking reports and share best practices throughout the dealer network.
• Collect and report relevant market intelligence to support strategic network development decisions.
• Support continuous improvement of dealer network effectiveness, sustainability, and customer satisfaction.

Who are we looking for

The ideal Spare Parts & Dealer Network Specialist is commercially minded, customer-focused, and highly proactive. You enjoy working with both operational processes and dealer relationships and are motivated by driving business growth while improving customer satisfaction. You are comfortable working independently, influencing stakeholders, and leading improvement initiatives across an international dealer network.

The ideal candidate

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 3-5 years of experience in spare parts, aftersales, logistics, supply chain, or a similar operational environment.
• Experience working with dealer or distributor networks is highly preferred.
• Strong understanding of spare parts distribution processes and aftermarket operations.
• Commercial m