Sales Support Coordinator

1 maand geleden

Hoofddorp, Nederland Scotch & Soda Voltijd

OUR COMPANY

Founded in 1998 United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer and distributor of socks, legwear, sportswear, bodywear, and accessories. As one of the leading resources in the industry, ULAC offers a full range of apparel, from newborn/toddler sizes through teens and adults, thanks to our partnership with Puma and licensing agreements with renowned brands such as Hurley, Skechers, Champion, Van Heusen, Weatherproof, Scotch & Soda - just to name a few.

ABOUT Scotch & Soda

Born in Amsterdam, Scotch & Soda celebrates the free spirit of its birth city. Endlessly optimistic, we champion individuality, authenticity, and the power of self-expression to create the unique – an attitude reflected in our designs. The Scotch & Soda collections include menswear, womenswear, kidswear, denim, eyewear, fragrances, and accessories.

Position Overview:

As a Sales Support Coordinator, you will play a crucial role in our Operations team, working collaboratively with two other Sales Support members, Sales Support Manager, Sales Managers and the full Sales Operations team. Your primary responsibility will be to ensure seamless coordination and efficiency in sales operations, providing indispensable support to the European wholesale division.

We are looking for someone with passion for our brands, is an absolute problem solver with a service-oriented mindset and likes to work in a structured and organized way.

This is an exciting opportunity to showcase your sales- as well as organizational skills whilst being part of a vibrant and fashion-forward team.

What you’ll do:

Together with the team, you will be building and maintaining relationships with our clients and representing our brands with professionalism and enthusiasm. Your main responsibilities are administrative processing of orders from order entry to invoicing, receipt, investigation, and subsequent resolution of customer queries for the customer base in Europe and sometimes global partners.

Pro-actively execute and answer all kinds of questions regarding orders, returns, product information, invoices and deliveries. Work with our seasonal content (imagery and copy) and providing all business partners with needed tools. Coordinate the provision of seasonal samples to our partners Offer support to the international sales team such as showroom preparations, buying tool preparations, cancellations, submitting (re)orders, after sales and in-season reporting Coordinate efficient support as the link between logistics, Order management, credit & collections and the fulfillment team Sales order creation, Invoice processing, Delivery maintenance, and Reporting. Ensure maximum efficiency in order processing, delivery execution, and payment fulfillment. It requires communication with multiple departments and international counterparts. Assist in managing sales orders, ensuring accuracy, and timely processing. Coordinate with the sales team to generate sales reports and analyze performance data. Handle customer inquiries, resolve issues, and maintain strong relationships with European wholesale clients and distributors. Support the Sales managers and Directors with administrative tasks, calendar management Collaborate with the global team based in the USA to implement and improve sales support processes. Prepare and manage sales presentations and marketing materials. Advise on stock levels and work closely with the planning team to ensure timely deliveries. Provide language support in both French and English for sales-related communications and documentation.

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