Customer Care Representative-Associate

4 weken geleden


SchipholRijk, Nederland Fedex Ground Voltijd

Position Summary:


We have an exciting opportunity for you to join our team of Customer Care Representatives.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day and this is just part of our story. We've made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Joining our frontline team to be the first point of contact for our customers

• Providing accurate information and guidance to our customers via voice, chat, or email

• Advising our customers on how to use FedEx services and tools

• Helping customers resolve service-related issues

• Identifying new opportunities to grow business with our customers

• Working together with other teams at FedEx to make every customer experience outstanding

What do you bring with you:

• Computer literacy and ability to easily navigate between different screens and systems

• Excellent communication skills

• Positive attitude and problem-solving mindset to find the best solution for the customer

• Confidence, empathy, and friendliness to offer excellent experience to our customers

• Flexibility in adapting to dynamic business environment

• A desire to work in an international, fast-paced team

What do we offer:

• Attractive compensation package

• Training to get you started and on-the-job learning opportunities

• Extensive learning resources to further develop your skills and knowledge, including online language courses

• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)

• Employee Assistance Program for you and your family in difficult life situations

• Employee reduced-rate shipping

• Great career opportunities

• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.

Additional Information

Posting Date:
26-Mar-2024

Closing Date:
25-Apr-2024

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by \"Fortune\" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.

  • Schiphol-Rijk, Nederland blackbear Voltijd

    Heb jij een passie voor Sales en heb je de ambitie om met jouw kennis en ervaring blijvende impact te maken op hoe werk wereldwijd gedaan wordt? Bij blackbear krijg je de kans om samen met het commerciële team onze business uit te breiden.Blackbear is een gedreven en dynamisch bedrijf. Wij zijn op weg om de wereld van werk te veranderen waarbij managers en...

  • Warehouse Associate

    5 dagen geleden


    Schiphol-Rijk, Nederland Page Personnel Voltijd

    Perform packing, unpacking, cabling, labelling, kitting, and tagging activities based on customer requirements;Perform system transactions in Oracle Applications and hand-held scanner;Confirm all necessary information has been captured correctly;Update trackers, maintain and complete material related forms;Follow work instructions to complete operational...

  • Warehouse Associate

    1 maand geleden


    Schiphol-Rijk, Nederland Page Personnel Voltijd

    Receive incoming shipments and ensure that they are accurately recorded in our inventory systemPick, pack, and ship products according to customer ordersMaintain accurate inventory records and perform regular inventory countsOperate forklifts, pallet jacks, and other warehouse equipment safely and efficientlyEnsure that the warehouse is organized, clean, and...


  • Schiphol-Rijk, Nederland Page Personnel Voltijd

    Receive incoming shipments and ensure that they are accurately recorded in our inventory systemPick, pack, and ship products according to customer ordersMaintain accurate inventory records and perform regular inventory countsOperate forklifts, pallet jacks, and other warehouse equipment safely and efficientlyEnsure that the warehouse is organized, clean, and...

  • Warehouse Associate

    1 maand geleden


    Schiphol-Rijk, Nederland Page Personnel Voltijd

    Perform packing, unpacking, cabling, labelling, kitting, and tagging activities based on customer requirements;Perform system transactions in Oracle Applications and hand-held scanner;Confirm all necessary information has been captured correctly;Update trackers, maintain and complete material related forms;Follow work instructions to complete operational...

  • Transportplanner

    5 dagen geleden


    Schiphol, Nederland Page Personnel Voltijd

    You are part of the CS&L organisation, which is responsible for end-to-end management of pallets across DCs and PVM sites, customer care for intercompany movement, and order processing. This role will handle pallet records, pallet inspection process, and liaising pallet supplier and customer care activities Description - Hold accountability for adherence to...

  • Senior Technical Consultant

    1 maand geleden


    Schiphol-Rijk, Nederland SEEBURGER Voltijd

    Experience: Professional Accelerating business to improve the lives of people. This is our purpose statement and encapsulates what we enthusiastically do every day. We integrate our customers IT systems to make sure that the right data is at the right place at the right time when they digitalize their processes. Companies need their systems to talk...

  • Transport Planner

    2 weken geleden


    Schiphol, Nederland Page Personnel Voltijd

    You are part of the CS&L organisation, which is responsible for end-to-end management of pallets across DCs and PVM sites, customer care for intercompany movement, and order processing. This role will handle pallet records, pallet inspection process, and liaising pallet supplier and customer care activitiesDescription- Hold accountability for adherence to...

  • Transport Planner

    5 dagen geleden


    Schiphol, Nederland Page Personnel Voltijd

    You are part of the CS&L organisation, which is responsible for end-to-end management of pallets across DCs and PVM sites, customer care for intercompany movement, and order processing. This role will handle pallet records, pallet inspection process, and liaising pallet supplier and customer care activitiesDescription- Hold accountability for adherence to...

  • Transport Planner

    6 dagen geleden


    Schiphol, Nederland Page Personnel Voltijd

    You are part of the CS&L organisation, which is responsible for end-to-end management of pallets across DCs and PVM sites, customer care for intercompany movement, and order processing. This role will handle pallet records, pallet inspection process, and liaising pallet supplier and customer care activitiesDescription- Hold accountability for adherence to...

  • Data Mapping Specialist

    1 maand geleden


    Schiphol-Rijk, Nederland SEEBURGER Voltijd

    Experience: Junior Accelerating business to improve the lives of people. This is our purpose statement and encapsulates what we enthusiastically do every day. We integrate our customers IT systems to make sure that the right data is at the right place at the right time when they digitalize their processes. Companies need their systems to talk to...

  • Data Mapping Specialist

    1 maand geleden


    Schiphol-Rijk, Nederland SEEBURGER Voltijd

    Experience: Professional Accelerating business to improve the lives of people. This is our purpose statement and encapsulates what we enthusiastically do every day. We integrate our customers IT systems to make sure that the right data is at the right place at the right time when they digitalize their processes. Companies need their systems to talk...

  • Senior Technical Consultant

    4 weken geleden


    Schiphol-Rijk, Nederland SEEBURGER AG Voltijd

    The RoleThe need for integration is continuously growing. You, as a SEEBURGER consultants, are the driver of change and bring the latest in technology directly to clients while you are developing your career working with the SEEBURGER's large customer base, ranging from SME's in the local markets to the largest global banks in the world to the largest global...

  • Transport Planner

    5 dagen geleden


    Amsterdam Airport Schiphol, Nederland Page Personnel Voltijd

    You are part of the CS&L organisation, which is responsible for end-to-end management of pallets across DCs and PVM sites, customer care for intercompany movement, and order processing. This role will handle pallet records, pallet inspection process, and liaising pallet supplier and customer care activitiesDescription- Hold accountability for adherence to...

  • Accountmanager

    4 weken geleden


    Schiphol, Nederland SpendLab Voltijd

    Collaborate directly with our Chief Revenue Officer and top SpendLab leaders to drive new client acquisition and significant revenue growth. Your mission? Identify, engage, and onboard large global enterprises while providing invaluable insights for our Enterprise strategy. Are you passionate about combining financial services with cutting-edge tech? Do you...

  • Accountmanager

    4 weken geleden


    Schiphol, Nederland SpendLab Voltijd

    Collaborate directly with our Chief Revenue Officer and top SpendLab leaders to drive new client acquisition and significant revenue growth. Your mission? Identify, engage, and onboard large global enterprises while providing invaluable insights for our Enterprise strategy. Are you passionate about combining financial services with cutting-edge tech? Do you...

  • Accountmanager

    1 maand geleden


    Schiphol, Nederland SpendLab Voltijd

    Collaborate directly with our Chief Revenue Officer and top SpendLab leaders to drive new client acquisition and significant revenue growth. Your mission? Identify, engage, and onboard large global enterprises while providing invaluable insights for our Enterprise strategy. Are you passionate about combining financial services with cutting-edge tech? Do you...


  • Schiphol, Nederland MediaMarktSaturn Retail Group Voltijd

    Wat ga je doen? Je zet je elke dag in om de wens van de klant te overtreffen. Dit doe je door: Jouw focus ligt op het behalen van optimale en maximale klanttevredenheid; Je weet als geen ander te signaleren of de klant verder nog iets nodig heeft. Na het afrekenen heb jij ervoor gezorgd dat de klant de vestiging met een lach verlaat; Je bent...


  • Schiphol, Nederland Travelex Voltijd

    **English down below** Als Verkoopmedewerker Sales bij GWK Travelex op de locatie Schiphol verkoop je verschillende diensten en producten aan onze klanten gerelateerd aan vreemde valuta en zorg je dat de klanttevredenheid zo goed mogelijk is. Wat biedt Travelex jou? Marktconforme arbeidsvoorwaarden (CAO), ruimte voor persoonlijke ontwikkeling,...


  • Schiphol, Nederland MediaMarktSaturn Retail Group Voltijd

    Wat ga je doen? Je zet je elke dag in om de wens van de klant te overtreffen. Dit doe je door: Jouw focus ligt op het behalen van optimale en maximale klanttevredenheid; Je weet als geen ander te signaleren of de klant verder nog iets nodig heeft. Na het afrekenen heb jij ervoor gezorgd dat de klant de vestiging met een lach verlaat; Je bent...