Account Support

4 weken geleden

Rijswijk, Nederland Danone Voltijd

Short Intro and About the Job

Together with Key Account Managers you are responsible for a high-level service to our (key) customers. You have excellent communication skills and are not afraid to constructively challenge others. You play a pivotal role in the excellence of our commercial execution, particularly at the back end of our commercial operations.

Your main responsibilities are:
1. Business Strategy / Strategic Vision
Understand the importance of excellence in execution by connecting the internal Danone processes & inputs with the external customer requirements to deliver on the customer/category plans and commercial agreements.

2. Impact on Business Results
The purpose of this role is to support SN Key Account Management in the Sales NL (Retail) department. External to be the first point of contact for category & buying assistants at customers and internally to coordinate cross functional customer plans & planning.

3. Process & Projects
Promotional planning & forecasting.
Back-end coordination of financial & commercial agreements into the financial & business forecasting process.
Coordination of administrative impact of portfolio changes and innovations

The key deliverables are:

Support Key Account Management to implement customer and category plans. Responsible for valuable and accurate input sales systems Danone (Kantar, TTM, Planning). Work with Demand Planning to continuously improve Forecast Accuracy on promotions. Control deliveries and invoices (TTM). Follow up and process claims .

Your main interaction on an internal level is with Key Account Management and other Customer Support teams, across teams/channels. Besides those teams, you're also interacting with Demand Planning, Finance, DBS. We also need a level of ability to coordinate & clarify adaptations when needed.


You're first point of contact for customers, . assistant category managers, assistant buyers, administrative teams from customers.

The key metrics (Mission critical performance indicators) are:

Forecast accuracy (Vol + TTM) Pricing accuracy (Claims, Overdue) TTM Invoicing accuracy & level of Compliance

About You

+/- 1 year of commercial experience (BtB environment). Bachelor or Master educational/working level. Fluent in Dutch speaking and writing is a must. Communication skills, Able to engage constructively externally. Proactive, able to demonstrate agility. Preferably experience in Dutch FMCG market, on commercial support roles.

About Us, We offer and What's next

Working at Danone is a unique experience. It’s fast-paced and complex and, at times, it can get a little challenging. But it’s packed with opportunities to learn and grow working with some of the best-known brands in the world, like Evian, Alpro, Nutricia, Activia and Nutrilon. Bring your unique perspective, ambitions and entrepreneurial ideas to the table – the impact you could make might just surprise you.  One Planet. One Health – BY YOU.

We’re proud to be a B-Corp certified company. That means we meet the highest verified standards of social and environmental performance, transparency, and accountability in everything we do.

We’re committed to building a diverse and inclusive team. As an Equal Opportunities Employer, we base our hiring decisions on merit, job requirements and business needs.*

We Offer

It’s an exciting time to join Danone. And the best part? You’ll be supported to grow an impactful career that you can be proud of. Together, we’ll build a healthier world.

All Danoners receive a complete package of benefits. This includes a competitive salary and yearly bonus, a premium free pension and great discounts on health insurance and Danone products. We understand the importance of flexibility and offer 30 days of annual leave (with the opportunity to purchase more) and a hybrid working environment, where you can work either from home or from one of our People Hubs in Hoofddorp, Utrecht, Rijswijk.

What’s next?

It’s simple – hit the “apply” button. In order to comply with GDPR we can’t process your personal data without your given consent, so please apply directly via this website. Good luck We can’t wait to meet you.

Need more information? Please contact me, Esther Vermeer via all applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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