DService Netherlads

We are looking for a smart passionate driven DService Netherlands willing to work in an adaptive, international and technical-passionate environment to join our Technical Support team, supporting the after-sales activities for Netherlands

What you will focus on:

-Provides After-Sales support for Netherlands territory, including Spare Parts selection support, Technical Documentation and Product Details requests, Commissioning and First Set-up requests, troubleshooting requests;

-Provides monitoring and support of the installations in the Cloud system, trying to solve possible failures remotely;

-Takes in charge the correct escalation of both the Claims and the Voice of Customer from Netherlands, making sure that the subsequent corrective actions and improvement implementations are then shared and acknowledged correctly back in the territory;

-Provides second-level technical support to the Service Partners in Netherlands; including also Spare Parts selection support, Technical Documentation and Product Details;

-Provides all the previous activities by email, by phone or other means, by saving the correct Contact and Product full information in CRM;

-Processes all the Repair,s Replacements and On-Site visits requests coming from the Service Partners in Netherlands;

-Is included in a Global DService team, where he has the chance to discuss topics and ideas with After-Sales colleagues in the Headquarters and in the rest of the group, in order to improve the After-Sales Service Level to the customers.

-Builds strong and effective relationships with the other teams in DAB Netherlands, the Service Partners, the Customers and the DService team in the Headquarters (Italy)

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Requirements

-Customer oriented and proactive approach

-Problem solving skills

-Technical background

-Fluent in English

-Experience in similar roles is appreciated

-IoT background is appreciated