Delivery Manager

The Senior Delivery Manager, part of GbS Technology Services, is responsible for the success of the datacenter operations and collaborates in the planning and implementation of end-to-end datacenter services for the entire company. You will manage complex service partners and be responsible for the contract, relationship and the performance management. As a Senior Delivery Manager you will be working with the Chapter Lead Workplace & Datacenter Operations as well as other Delivery Managers in a complex global environment.

Service scope: Operations of global datacenter solutions (Internal datacenters as well as outsourced services) adapted to evolving business needs. Manage and maintain vendor relationship with main datacenter partners.

At dsm-firmenich, people are at the heart of the company. We are committed to equal employment opportunities, and we value diversity in the workplace.

Key responsibilities

• You are owner of the Service contracts with the key service providers and accountable for the delivery of these services by this service provider.
• Service Performance: Experienced in being responsible for the overall performance and management of the connectivity services. You ensure that all relevant components of the services contribute to a stable, reliable, cost-effective, secure and compliant service towards the business based on the needs.
• Technical Knowledge: The Senior Delivery Manager should have in-dept understanding of datacenter technologies and be familiar with SAP, security and compliance standards related to services. A continuous interest in emerging trends and technologies are key to the success in this role.
• Risk and Compliance: Experienced in identifying, assessing and mitigating risks associated with connectivity services and familiar with Assurance Reporting. You are able to represent the connectivity services in internal and external audits and as such are familiar with the respective industry standards.
• You are responsible for proper decisions and mitigations in case of service critical issues.
• You are responsible for the review and reporting of the service performance towards the dsm-firmenich business, GbS TS Management, DFO, D&T and Regional organization.
• You challenge IT Suppliers on their service levels and innovation and jointly define strategic Key Performance Indicators and continuously drive improvement and find best balance between quality functionality and costs.

• Bachelor’s or Master’s degree in the domain or equivalent experience.
• +/- 10 years of experience in the domain.
• Fluent in English.
• Ability to communicate in a clear and effective way to senior stakeholders and to all levels in the organization.
• Service oriented mindset.
• Experience in managing global datacenter providers especially for mission critical functions including SAP.
• Ability to collaborate and challenge vendors, broad understanding of SLAs and KPIs, vendor relationship management.
• Fluent in English, both in writing and verbally.
• Ability to communicate in a clear and effective way to senior stakeholders and to all levels in the organization.
• Excellent negotiation skills and confident in dealing with conflicting interests of the various stakeholders that often clash during work.

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
• A space to grow by encouraging and supporting curiosity and an open mindset;
• A culture that prioritizes safety and well-being, both physically and mentally;
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
• A flexible work environment that empowers people to take accountability for their work and own the outcome;
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;

The application process: Interested in this position? Please apply on-line by uploading your resume in English via our internal career portal. For further information about the position, please contact Ashutosh Pandey.

For further information about the process, please contact Claudia Hube-Newman .

Equal Opportunities Commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

Important notes
This job title is temporary and will be adjusted once the job grading structure for the new Group will be adopted (covering among others: grades’ design, job evaluations, calibration, and job titles’ nomenclature). Until these adjustments are finalized, current compensation packages will be grandfathered for those whose new position turns out to be graded lower than their current position. This temporary period will last not more than 24 months for the legacy DSM Executives or legacy FIR SLT members, and not more than 12-18 months for all other employees from the moment the candidate moves into their new position.

About dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com

Nederland is DSM’s bakermat, waar de onderneming in 1902 werd opgericht. In Nederland werken bij DSM ca. 1800 mensen in R&D, op productielocaties en kantoren in Delft, Heerlen, Geleen, Venlo, Leeuwarden, Amsterdam, Stroe en Wageningen.

DSM is een bedrijf met een rijke geschiedenis, innovatief heden en dynamische toekomst in Nederland. Met meer dan een eeuw aan succesvolle transformaties ontwikkelde DSM zich van de exploitatie van steenkolen vanaf 1902 via bulkchemie, fijnchemie, hoogwaardige materialen en voeding naar een bedrijf in voeding, gezondheid en biowetenschappen in 2022. 

Veel innovaties van DSM die wereldwijd worden gebruikt zijn in Nederland bedacht. Bijvoorbeeld: enzymen voor glutenvrij bier (Brewersclarex®), lactase voor lactosevrije melk, yoghurt, kwark en andere zuivelproducten (Maxilact®), natamycine, een biologisch conserveermiddel op bijvoorbeeld kaascoatings (Delvo®Cid), vegetarisch stremsel voor de productie van kaas (Fromase®), gefermenteerde zoetstof zonder calorieën (EVERSWEET™), duurzame, hoogwaardige plantaardige eiwitten van raapzaad (CanolaPRO®). 
DSM is een belangrijke steunpilaar voor Nederlandse innovatiekracht, dankzij het sterke R&D-netwerk, en de aanjagende rol van belangrijke kennisecosystemen in Nederland, zoals de Biotech Campus Delft en door participatie in Foodvalley Wageningen. DSM is initiator van de Biotech Campus Delft (BCD) en founding father van PlanetB.io. Dit kennisecosysteem werkt met fermentatie en geeft start-ups en scale-ups de mogelijkheid om (snel) te groeien. Kenmerkend is dat het doel van al deze kleinere en grotere bedrijven hetzelfde is als dat van DSM, namelijk alternatieve en gezonde eiwitten en andere (voedings)producten op een veel duurzamere manier produceren. BCD in Delft biedt werkgelegenheid aan zo’n 400 mensen. DSM investeert miljoenen euro’s in de ontwikkeling van de biotech campus in Delft. DSM is een van de investeerders in de recente investeringsronde van €47 miljoen in Meatable, een start-up in gecultiveerd vlees die is gehuisvest op PlanetB.io. Daarnaast werken DSM en Meatable sinds vorig jaar intensief samen om gecultiveerd vlees betaalbaar en toegankelijk te maken. In het hart van Foodvalley op Wageningen Campus doet DSM onderzoek naar zuivelculturen en toepassingen.

Het hoofdkantoor van DSM is gevestigd in Heerlen. DSM is voornemens een nieuw, duurzaam, modern en inspirerend hoofdkantoor te bouwen in Maastricht. Eind 2023 moet de bouw gereed zijn.

Maatschappelijke verantwoordelijkheid
In Nederland is DSM al decennialang maatschappelijk actief. We maken dit meetbaar door middel van onze foodsystem commitments. De commitments ‘Health for People’, ‘Health for Planet’, Healthy Livelihoods’ vormen kern van onze business. Wij versnellen onze doelstelling voor minder broeikasuitstoot tot 59% in 2030. DSM’s duurzame visie vertaalt zich in hoge posities in ESG-ranglijsten. Wij willen dat werken bij DSM gezond is en bieden vitaliteitshandvatten voor collega’s.

Organisatie DSM Nederland
DSM Nederland B.V. is de regio-organisatie van DSM in Nederland en 100% dochter van Koninklijke DSM N.V.

Zij is de houdstermaatschappij van de Nederlandse DSM-dochtermaatschappijen die actief zijn in Nederland.

Edith Schippers is 1 februari 2019 gestart als President van DSM Nederland. Sinds begin 2022 is Edith Schippers President van DSM Europa.

Ondersteunende zakelijke activiteiten
DSM Nederland vervult een aantal ondersteunende taken voor de bedrijfsactiviteiten van DSM in Nederland en richt zich op de vertegenwoordiging van DSM in Nederland naar diverse externe stakeholders en belanghebbenden.