IT Support Specialist

4 weken geleden


Geleen, Nederland Excis Ltd Voltijd

Onze missie? Geïntegreerde en efficiënte internationale IT oplossingen creëren is onze missie. Opgericht in 2001 als IT dienstverlener in België, breidde Excis uit over Europa en verhuisde zijn hoofdkwartier naar de UK. De levering van 24/7 support werd gevolgd door het leveren van end-to-end oplossingen, inclusief IT en audio-visueel ontwerp, installatie en service. Excis heeft een sterke wereldwijde aanwezigheid en bedient een breed scala aan klanten en levert grensoverschrijdende internationale IT diensten. Onze mensen maken het verschil. Wij geloven dat eerlijkheid, integriteit en een verbintenis tot ethische bedrijfspraktijken fundamenteel zijn voor ons gedrag in elke interactie. Functieomschrijving

Heb je enkele jaren ervaring als support/servicedeskmedewerker. Ga je graag om met klanten, telefonisch en onsite? Is geen enkel technisch probleem teveel voor jou? Dan zijn wij op zoek naar jou

Taken

Je neemt de dagdagelijkse IT problemen op, dit gaat om 1st, 2nd lines issues Je beheert samen met je collega’s de volledige servicedesk, je maakt tickets aan en kan prioriteiten stellen, afhankelijk van de SLA’s Je begeleid gebruikers bij het toepassen, implementeren van softwarepakketten en aanpassingen Afhankelijk van je interesse kan je je kennis verruimen in Virtualisatie, Networking, Security, End-user Devices, Storage, High-Availability & Disaster recovery, Managed Services, Datacenter
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