Technical Consultant

7 maanden geleden

Tilburg, Nederland nShift Voltijd
Job Description

About Us
nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

Overall responsibility
Your overall responsibility is focused on:

  • Customer satisfaction

  • Time and capacity utilization

  • Risk/issue management

Main Responsibilities

  • Technical & advisory Tasks: Ensure all customer-related advisory and technical tasks are executed to the highest standards and made available for QA audits.

  • POC: Prepare to serve as nShift’s point of contact throughout the project lifecycle when required.

  • Success criteria: Ensure all technical tasks have established success criteria, and that they are understood by all stakeholders.

  • Documentation: Ensure project tasks assigned are managed through nShift’s chosen ticket management tool, time and work are registered daily, and that documents are archived when produced/received.

  • QA: Prepare solution proposals, proof of concept modelling for regular quality assurance reviews.

  • Time adherence: Ensure all technical project tasks are executed in line with the budget assigned.

  • Workshops: Where required prepare and facilitate analysis workshops with the customer and gather finalized details in a timely manner.

  • Technical assistance: Be prepared to deliver technical work packages in any project.

  • Other: Other relevant tasks as required by the business.

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