Technical Support Engineer

4 dagen geleden


Alphen aan den Rijn, Nederland Hyva Voltijd

POSITION OVERVIEW

The Support Engineer maintains and monitors end-user workstations and productivity in the EMEA office environment. He/She performs a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Support Engineer also provides support to staff on all company-supported applications and troubleshoots computer problems, determines the source and advises on appropriate actions. He/She completes application project based work and performs responsibilities in accordance with all company standards, policies and procedures.

In some occasions the Support Engineer will need to perform onsite support within the Netherlands.

MAIN TASKS AND RESPONSIBILITIES

Providing employees with smooth working IT workplace

POSITION REQUIREMENTS

Hard skills :

English language Windows OS Microsoft Office Printer management Android and iOS

Soft skills:

Excellent communicator Culturally sensitive Maintaining confidentiality Patience

Educational Level: MBO4

Professional Experience:

3 years of networking experience, or equivalent applicable work experience. Knowledge and experience of Microsoft Windows operating systems for desk- and laptops. Professional understanding and experience with Microsoft Windows Servers and Active Directory

Functional KPIs:

Customer support (Incident Management) Knowledge transfer/documentation System change Management

Language: Verbal and Written English


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