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Area Business Support Assistant
4 maanden geleden
Job summary
We are looking for passionate and motivated individuals to provide exceptional levels of customer care as part of a dedicated team for Newcastle-Under-Lyme and Staffordshire Moorlands including answering all incoming calls for these locations.
A strong sense of teamwork and commitment to maintaining high standards is essential to this position. In addition, you will be required to provide comprehensive and confidential administrative and clerical activities to meet the needs of our Countywide Sensory Team and Occupational Therapy Team and will effectively communicate related information and advice to enable the teams to achieve operational excellence.
On appointment, you will be enrolled in the Social Worker Learning Academy (SWLA) and aligned to the appropriate British Association of Social Work Professional Capabilities Framework. The relevant SWLA 'stage' ( stage 1 (ASYE), 2 (Social Worker) or 3 (Advanced Social Worker) will also be agreed taking all prior Continuous Professional Development (CPD) and relevant experience into consideration. You will be required to take responsibility for your own Continuous Professional Development.
Main duties of the job
As part of this role you will be required to undertake general office duties and support the teams where required and will be responsible for inputting data, data cleansing, maintaining records and providing support to the social workers.
A good standard of literacy and numeracy is required along with good communication and interpersonal skills, IT skills, including well developed data entry skills and working knowledge of Microsoft Outlook, Word and Excel, ability to multitask and prioritise own actively advocate the importance of our Trust Values and Behaviours and you are expected to adhere to our Trust values of:
Putting people at the heart of what we do
Empowering people to improve care & wellbeing
Delivering better health, better care in partnership
Please note: If enough applications are received prior to the closing date, the vacancy may close sooner
About us
By joining Team MPFT, you will be helpingyour communities and in return for this, we will support you by;
Supporting your career development and progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between patients Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates Salary sacrifice bikes up to £2k Free car parking at all trust sites Free flu vaccinations every year Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Job description
Job responsibilities
For full details of the post please see attached the Job Description and Person Specification.
If you would do have any questions regarding the role, please do not hesitate to contact us.
Person Specification
Qualification and Training
Essential
Good general education with English and Maths to GCSE standard or equivalent IT qualification equivalent, NVQ Level 2 in Business Administration or equivalent qualification or equivalent knowledge gained through experience. Willingness to undertake training relevant to the post
Experience
Essential
Experience of using computer based information systems in an office environment Ability and experience of using IT systems including Microsoft Office and MS Teams and have accurate and competent keyboard skills Previous experience of working with the public both on a face to face basis and over the telephone
Desirable
Experience at organising, attending meetings and minute taking