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Customer Service Representative

3 maanden geleden

Eindhoven, Nederland Mouser Electronics Voltijd

We blijven groeien – groei met ons mee
Ter uitbreiding van ons team in Eindhoven zijn wij per direct op zoek naar een betrokken en competente persoon voor de functie van
Medewerker klantenservice (v/m/d)


De vertegenwoordiger van de klantenservice is verantwoordelijk voor het leveren van het hoogste niveau van klantenservice aan klanten door bestellingen en offertes te verwerken en klanten te helpen met catalogusinformatie, waarbij ze altijd de waarden van Mouser aan elke klant handhaaft en tentoonstelt.

Wat te verwachten:
• Genereert nieuwe en terugkerende klanten door middel van klantenservice-initiatieven.
• Verwerkt nauwkeurig klanttransacties zoals bestellingen, offertes of retouren met een sterke focus op uitmuntende service.
• Neemt contact op met klanten om voortdurende klanttevredenheid te garanderen en om eventuele problemen van klanten op te lossen.
• Geeft informatie over de beschikbaarheid van in- en out-of-stock artikelen.
• Biedt klanten mogelijkheden voor eventuele alternatieven- of plaatsvervangende- en bijbehorende producten aan.
• Onderzoekt en versnelt bestellingen van klanten.
• Bewaakt en waarborgt de leveringsdatum en productkwaliteit om te voldoen aan de eisen van de klant; controleert of bestellingen van klanten correct worden verwerkt.
• Bevestigt dat speciale afhandelingsorders worden versneld.
• Vervult aanvragen voor catalogi, informatie of monsters.
• Ondersteunt lokale Customer Service-teams en biedt indien nodig ondersteuning voor andere teams.
• Overige taken zoals toegewezen.

Wat zoeken we:
• Ongeveer vier jaar ervaring in een klantenservicefunctie, of een gelijkwaardige combinatie van opleiding en ervaring.
• Sterk vermogen en verlangen om uitstekende klantenservice te bieden en hoge kwaliteitsnormen te promoten en te handhaven.
• Handhaaft een hoge mate van toewijding om doelen te bereiken en heeft de wens en het vermogen om rechtstreeks met klanten om te gaan en Mouser Electronics te vertegenwoordigen.
• Professionele mondelinge en schriftelijke communicatieve vaardigheden in het Nederlands en Engels, in staat om deze toe te passen in een telefoonomgeving; extra talen zijn een pluspunt.
• Vaardig in MS Office; ervaring met andere systemen is een pluspunt.
• Begrijpt en kan correct werken met meerdere valuta's en andere vereisten met betrekking tot het verwerken van internationale bestellingen.
• Vertoont sterke analytische vaardigheden, probleemoplossende en onderhandelingsvaardigheden, en analyseert de impact van beslissingen vóór uitvoering.
• Demonstreert diepgaande plannings- en organisatievaardigheden en werkt zeer gestructureerd.
• Verantwoordelijke en integere, energieke persoonlijkheid.
• Zelfgemotiveerd en resultaatgericht en een goede teamwerker (cross-cultureel).
• Neemt initiatief om kennis voor functie uit te breiden met gebruikmaking van alle beschikbare bronnen.

Wat we aanbieden:
• Een goede werkplek in een internationale, vriendelijke omgeving
• Competitieve verloning met goede sociale voordelen
• Goede ontwikkelingsmogelijkheden
• Eenjarig contract (met de intentie dit na 12 maanden te veranderen naar een vast contract)

This position is located at our office in Eindhoven, NL:
Mouser Electronics, Inc.

Luchthavenweg 53,

5657 EA Eindhoven

#LI-BB1

Category: Sales/Customer Service