Freshworks {Senior} Consultant

4 weken geleden

Amsterdam, Nederland BearingPoint Voltijd

At BearingPoint, we’re always looking to strengthen our business by adding the best available people to our team. We’re currently seeking a Freshworks Consultant to work closely with our global distributed team in driving the adoption, optimization, and iteration of the Freshworks platform, leveraging multiple integrations and technologies. The ideal candidate will have at least three years of experience with implementations of customer projects. Using their consulting expertise, problem-solving ability, and creative flair, the consultant will design, build, deliver, and maintain (where applicable) our clients Freshworks ecosystem. The consultant will also help develop business requirements, specifications, process flows, application design, and configuration, along with testing and deployment.

Objectives of this role

Design, operate, and integrate Freshworks solutions to enable efficiencies in key areas of the business Provide coaching in best practices for Freshworks administration and implementation to enhance user experience Use Freshworks automation to streamline internal processes of our clients Manage multiple stakeholder engagements and work with relevant team members to learn project requirements, facilitate process analysis sessions, and develop technology solutions Identify project issues and risks, and present alternatives for alleviating or resolving them Work with a global delivery team to drive successful quality outcomes for our clients

Responsibilities

Design, build, and deliver tailored solutions for the business using Freshworks and other connected technologies Support in the definition of user requirement generation with key product owners through workshops, requirement gathering sessions and 1-1 engagement with key stakeholders Support continued build-out of key reports and dashboards, data administration, and integrity upkeep (where required) Recommend new features and improvements to optimize and increase use of the platform Provide feature specifications and help maintain overall documentation for the business Adhere to and promote best practices, and design the guidelines for security procedures

Required skills and qualifications

Experience with technical implementations Experience with Freshworks, ServiceNow, Remedy, Salesforce or related technologiesConsulting experienceBackground in CRM, ITSM, ITAM or ITOM process design and implementationExperience with enterprise integration tools and ETL (extract, transform, load) toolsStrong presentation and communication skillsProven track record of project deliveryComfortable working remotely / at client as per project requirementFlexibility to travel internationally (when needed)

Preferred skills and qualifications

Bachelor’s degree or equivalentDutch-native with English.\

  • Senior Consultant

    2 weken geleden

    Amsterdam, NH, Noord-Holland, Nederland VNOM Voltijd

    Wat ga je doen?Ben jij toe aan een nieuwe uitdaging? Heb jij ervaring in de arbeidsbemiddeling? Wil jij werken in een groeiende organisatie? Dan zijn wij op zoek naar jou! Voor onze vestiging in Amsterdam zijn wij op zoek naar enthousiaste en ervaren senior consultants. VNOM is een sterk groeiende o

  • Senior Procurement Consultant

    1 week geleden

    Amsterdam, Nederland JP Gray Voltijd

    Senior Procurement Consultant (MR-34291670) Amsterdam, Netherlands Salary: competitive For one of our international partners in the tech industry. I am looking for a Senior Procurement Consultant. Are you available on a short notice? Then you might be the person I am looking for! Senior Procurement Consultant Hours : Full time Contract : 6 months (via...

  • Senior Procurement Consultant

    1 week geleden

    Amsterdam, Nederland JPGray - Netherlands Voltijd

    Location: Amsterdam, North Holland, Netherlands For one of our international partners in the tech industry. I am looking for a Senior Procurement Consultant. Are you available on a short notice? Then you might be the person I am looking for! Senior Procurement Consultant Hours : Full time Contract : 6 months (via JP Gray) Hybrid way of working In...

  • (Senior) Consultant Procurement

    4 weken geleden

    Amsterdam, Nederland BearingPoint Voltijd

    Heb jij de ambitie om leiding te geven aan procurement transformatietrajecten? Adviseer jij klanten over het gebruik van de nieuwste technologieën en inzichten om waarde toe te voegen vanuit inkoop? Kun je inspelen op de behoeften van klanten en hen voorbereiden op de toekomst? Draag je actief bij aan de groei van onze procurement afdeling en bied je vol...

  • Senior Consultant

    1 maand geleden

    Amsterdam, Nederland INNOPAY Voltijd

    Do you want to work in a dynamic, international environment where you will be part of innovative projects that shape tomorrow’s digital world? If so, come join us! WE ARE INNOPAY , a consultancy firm specialised in digital transactions since 2002. With our roots in payment innovation (e.g. co-creating iDEAL), we have gone from strength to strength into...

  • Senior Consultant

    1 maand geleden

    Amsterdam, Nederland Avertim Voltijd

    Avertim is a uniquely positioned Management Consulting Group that bridges the gap between Strategy and Operations. Our mission is to translate the strategy of our clients into actionable projects and enable the alignment between Business, Technology and Management.Founded in 2007, and headquartered on Brussels’ famous Louise Avenue, Avertim has grown into...

  • Senior Agile Consultant

    1 maand geleden

    Amsterdam, Nederland Agile Scrum Group Voltijd

    Heb jij al enige ervaring met het werken in een Scrum team en vind jij het leuk om organisaties en individuen te trainen/coachen in wendbaar werken? Heb je daarnaast de drive om mee te groeien met een jong, snelgroeiend en internationaal opererend adviesbureau? Ja? Dan zijn wij misschien wel een match, want Agile Scrum Group zoekt per direct een...

  • Senior Consultant

    1 maand geleden

    Amsterdam, Nederland Software Improvement Group Voltijd

    Job description Who we are SIG is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organizations create qualitatively better software. To accomplish this, we are continuously improving and expanding Sigrid, our...

  • Senior Consultant in Indirect Tax

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Kingpin International Voltijd

    Kingpin International are proud to be partnering with our renowned client, who are global market leaders in the tax advisory industry, to bring to the market an exciting new opening as a Senior Consultant in Indirect Tax. You will have the flexibility to work from any of their 5 MNO Indirect Tax practices across the Netherlands, making this an opportunity...

  • Senior Consultant Sustainability

    4 weken geleden

    Amsterdam, Nederland Mazars Voltijd

    Wat ga je doen ? Als Senior Consultant Sustainability bij Mazars speel je een cruciale rol in het adviseren en begeleiden van onze klanten op het gebied van duurzaamheid. Je wordt verantwoordelijk voor het ontwikkelen en implementeren van innovatieve duurzaamheidsstrategieën die zowel ecologische als sociale impact hebben. Je werkt nauw samen met...

  • Senior Consultant Hoogspanning

    4 weken geleden

    Amsterdam, Nederland Royal HaskoningDHV Zwolle Voltijd

    Het Nederlandse energielandschap trilt op haar grondvesten; Nederland moet van het gas af, de implementatie van het Klimaatakkoord krijgt nu momentum en het Europese ‘fit for 55’-pakket gaan nu ook van start. Deze roerige tijden zorgen voor veel onzekerheid, kansen en risico’s. Gaat jouw hart sneller kloppen van complexe energieprojecten? Heb jij...

  • Senior Workday Consultant- Benelux

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland HR PATH Voltijd

    The HR Path, a global player in HR consulting, assists its customers in their HR transformation projects, both in terms of human resources and tools (HRIS). We intervene in Europe, America and Asia-Pacific, for our large accounts and SME customers, in order to offer them a global support in the development of their HR strategy. Advise to Run HR Path, Global...

  • Senior Consultant

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Selby Jennings Voltijd

    Role: Senior Consultant, InsuranceLocation: Amsterdam, NetherlandsAs a Senior Consultant within our client's Insurance Advisory team, you'll provide expert guidance to clients on a range of topics including Solvency II, Asset & Liability Management, IFRS9 & IFRS17, actuarial modeling, risk management, hedging strategies, and regulatory requirements....

  • (Senior) Consultant Hyperautomation

    4 weken geleden

    Amsterdam, Nederland Deloitte Voltijd

    Adviseer de klant over operationele transformaties, procesinnovatie, digitalisering en de toepassingen van nieuwste technologieën, zoals Robotic Proces Automation, AI en low code platforms. Bij Deloitte. What impact will you make?Als (Senior) Consultant Hyperautomation adviseer en begeleid je onze klanten bij het herontwerpen, automatiseren en implementeren...

  • Senior Cost Consultant

    1 maand geleden

    Amsterdam, Nederland Royal HaskoningDHV Zwolle Voltijd

    You will act as a sparring partner for all parties involved with the design process and challenge them. You will actively make proposals and manage the design within budget, planning and risk profile. This way you create the maximum results within the available budget. What you do as a Senior Cost Consultant You will make it possible for our clients...

  • Senior Workday Consultant- Benelux

    1 maand geleden

    Amsterdam, Nederland HR PATH Voltijd

    The HR Path, a global player in HR consulting, assists its customers in their HR transformation projects, both in terms of human resources and tools (HRIS). We intervene in Europe, America and Asia-Pacific, for our large accounts and SME customers, in order to offer them a global support in the development of their HR strategy.   Advise to Run! HR...

  • Senior Business Technology Consultant

    1 maand geleden

    Amsterdam, Nederland Quatronic Voltijd

    Als Senior Business Technology consultant bij Quatronic ben je verantwoordelijk voor het succes van klanten. Je bent eindverantwoordelijk voor meerdere projecten en denkt na over hoe projecten voor klanten het beste ingericht kunnen worden. Daarnaast ben je strategisch eindverantwoordelijk voor je eigen (en andere) accounts, zoals het vinden van ruimte...

  • Senior consultant Risk

    1 maand geleden

    Amsterdam, Nederland ACE Company Voltijd

    As a Senior Consultant at ACE Company you’ll be part of a team of 18 consultants. You’ll work in teams on different consulting projects in the financial industry. Our clients are executive teams and the board of directors. If you love strategy, change management and the financial industry: consulting at ACE will be the perfect next step for you.  What...

  • (Senior) Consultant Hyperautomation

    4 weken geleden

    Amsterdam, Nederland Deloitte Voltijd

    What impact will you make? Als (Senior) Consultant Hyperautomation adviseer en begeleid je onze klanten bij het herontwerpen, automatiseren en implementeren van operationele processen. Hierbij maak je gebruik van technologische oplossingen zoals Robotic Process Automation (RPA), Kunstmatige Intelligentie (AI) en low-codeplatforms. Je bent betrokken...

  • Senior Consultant Financial Risk

    1 maand geleden

    Amsterdam, Nederland ACE Company Voltijd

    Senior Consultant Financial Risk About ACE ACE is a management consultancy firm specialised in risk & data, sustainable finance and (non-)financial risk within the financial services industry. We’re situated in the financial hub of Amsterdam, the Zuidas, where you’re always welcome to work. We also embrace the concept of a hybrid...