Huidige banen gerelateerd aan CRC Systems - Amsterdam - Van Cleef & Arpels

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    The e-Boutique Sales Associate  is the voice of Van Cleef & Arpels for our clients, as they build and maintains strong relationships with them. While advising via phone and web based channels, you are responsible for upholding excellent level of client support and developing sales.   Aside from being the expert advisor for our clients in both German...

CRC Systems

4 maanden geleden

Amsterdam, Nederland Van Cleef & Arpels Voltijd

The Client Relations Center is the voice of Van Cleef & Arpels for our clients, as they build and maintain strong relationships with them. Reporting to the Client Relations Center Systems & Quality Manager, you will be a key contact for our Client Relations Center Ambassadors regarding systems & processes we have in place. You will assist the Systems & Quality Manager in delivering training and assessing interactions with our clients.

Are you a good match?

You have a strong understanding of the digital path to purchase You are interested in processes and systems You know how to deliver an amazing client experience You master English. Fluency in other European languages is highly desirable (German, Italian, French) Experience in a Client Relation Center and/or in the Luxury field is a must Knowledge of Salesforce Service Cloud is a plus

What are we expecting from you?

Systems & tools integration

Support the deployment of Client Relations Center projects and improvements together with the Operations team by performing required tests Collect, analyze, prioritize, and escalate CRC system and tools issues to ensure the constant smooth functions of our systems Contribute to identifying improvement areas in quality of service and training needs


Processes & systems knowledge

Be an expert in customer handling Client Relations Center processes and systems Ensure that all information is available and up to date for the Ambassadors Support the Ambassadors on the daily specific cases related to Online Retail procedures Detect training needs and assist the Systems & Quality Manager in delivering systems and Online Retail procedures training and onboarding


Quality

Be an expert in quality and coaching techniques Assess the Ambassadors’ interactions with clients on a monthly and quarterly basis Understand the Maison strategy to deliver a great client experience Assist in building individual coaching strategies and individual Quality performance dashboards for each Ambassador

More than a role…. We recruit for a career

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

Should this opportunity sound like a great challenge to you, we would love to hear from you

The recruitment process 

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet our CRC Systems & Quality Manager and our CRC Manager.