Chapter Lead – Agile, Learning and Skills

1 maand geleden


Leiden, Nederland Swift Voltijd

About the Role

Are you someone who is passionate about the Agile way of working, a believer in the need for Swift to further transform and someone living the leadership principles with a true focus on helping people develop?

As Chapter Lead, you will help build a great team of Agile Coaches. You will be responsible for staffing your chapter, building and developing your chapter members, helping them understand and identify their development needs. You will assist in organizing the resource allocation of agile coaches to squads/tribes and orchestrate the performance reviews of chapter members. You will play a pivotal role to adjust agile coaching objectives to the benefit of the business, working as One team with all chapter leads and tribe coaches within Technology Platform and beyond.

A key part of the role will be dedicated to strategic learning and development to continuously assess skills gaps using ongoing skills assessments data analysis. The aim is to develop and implement a structured approach to resource planning and capacity management that aligns talent capabilities with strategic business initiatives.

Key tasks and responsibilities:  

Chapter lead (50%)

Create and maintain skill development objectives, and training/development plans for all chapter members 

Understand and work with available resources to help fill skills development needs (e.g. HR, Agile Academy, SwiftSmart, online resources, etc.) 

Coach & mentor chapter members to identify & share agile best practices and agile engineering practices 

Maintain a strong understanding of agile values, practices and principles; stay up-to-date on trends through ongoing self-development & education 

Lead Problem Solving Sessions to help chapter members solve common challenges 

Promote Frameworks: Ensure chapter members understand and adhere to Swift’s agile frameworks, common practices and governance, such as the Agile Control Framework, OKR, QBR processes

Orchestrate the feedback collection from Tribe Coaches, Squad Members, Product Owners, Peer Agile Coaches, and stakeholders to assess development needs and agree on skills development goals 

In collaboration with tribe coaches, set objectives, conduct mid-year review and year-end performance appraisal of chapter members 

Work with tribe coaches and agile CoE on coach resource management, e.g. coach to squad assignments and coach recruitment needs 

In collaboration with tribe coaches and agile CoE, recruit, select and on-board new agile coaches with relevant skills and experience to meet the needs of Tribes and Squads 

Standard management administrative actions for chapter members (e.g. holiday requests, timesheet approvals, access requests, etc.) 

Strategic Learning and Development and Skills (50%)

Analyze Skills Gaps : Continuously assess skills gaps using ongoing skills assessments data analysis to build strategic L&D roadmaps that ensure a highly skilled workforce capable of meeting our strategic goals

Collaborate Across Teams : Work closely with internal stakeholders, including HR Business Partners, the Skills team, Technology Platform leadership, and the Change Management team, to understand training needs and deliver impactful solutions

Promote a Skills-First Mindset : Lead initiatives focused on closing critical skills gaps and promoting a development-first approach to workforce planning

Stay Ahead of Trends : Keep abreast of the latest L&D trends and innovations, applying this knowledge to enhance our learning programs and provide tailored solutions

Cultural Transformation

Drive Learning Culture: Champion the adoption of new learning approaches that support a culture of continuous development. Act as a change agent to embed a strong learning culture across the Technology Platform division

Create Learning Awareness: Lead efforts to promote and increase awareness of learning opportunities, ensuring that employees are engaged and motivated to participate in development activities

Measuring Impact

Track and Report Metrics: Together with the L&D coordinator(s), define, monitor, and report on key metrics that demonstrate the impact of L&D programs on upskilling, reskilling, and overall employee engagement and satisfaction

Continuous Improvement: Continuously evaluate and refine training programs based on feedback and data, ensuring they remain high quality, relevant, and aligned with business goals

Value realization: Maximize the value of existing online learning investments by ensuring they are fully utilized and aligned with learning objectives

To excel in this role, you should bring:

8-10 years of professional experience – at least 5 years in Agile Coaching / Scrum Master / Product Owner position 

Leadership experience is a plus (management or team leadership) 

You are an ambassador of the agile culture. With the following strong emphasis for this role: 

You lead by example, are an inspiration and show energy & passion 

You achieve results by empowering and giving people responsibility while coaching them 

You stimulate coaches to perform at their best, to support tribe or transformation objectives 

Advanced certifications or specialized training in coaching and facilitations techniques and methodologies

Understanding of the Agile frameworks: Proficiency in Scrum, Kanban and DevOps practices 

Certifications (Scrum and Kanban, SAFe, ICAgile) is ideal 

Background in engineering, IT development, testing is a strong asset. Some technical knowledge is required to understand the needs from the business and translate technical roadmaps into up/reskilling programs and/or talent pipelines

Strong analytical and data skills, with the ability to assess skills gaps and translate them into strategic L&D initiatives, drive decisions and measure the effectiveness of L&D initiatives

Excellent collaboration skills, with the ability to influence and build strong relationships with stakeholders at all levels

A passion for continuous learning, staying updated with industry trends, and applying innovative approaches to drive development. Knowledge of digital transformation strategies and how they impact learning and development

Change Management: Experience with change management principles to support agile transitions and continuous improvement

Innovation and Creativity: Capacity to develop innovative learning solutions and creative approaches to skill development

Vendor Management: Experience managing relationships with external training providers or vendors

Experience in workforce planning and resource management, and Learning Management Systems (LMS) with the ability to align talent capabilities with strategic priorities and deliver implementation and tracking

A proactive, results-oriented mindset, with the drive to make a tangible impact on the business through effective learning and development strategies

Strong project management and multi-tasking skills

Excellent English oral and written communication skills

Proficient in MS Excel, Word, PowerPoint, and Teams

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , sexual orientation, or veteran/military status.


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