Client Communications Advisor
7 maanden geleden
Purpose:
To help and support creating and maintaining a C level network of Government Communication Directors, New Technology Directors and relevant top-level Civil Servants. To provide expertise to clients in the area of digitization, digital, multi and omni-channel communications and output management to enable clients to manage a complete customer communications mix regardless of channel across the Citizen lifecycle within our BPO relationship. Communication includes inbound and outbound. Knowledge of customer changes/strategy and development services around these changes/strategies is a must Identification, analysis, planning and road mapping of client digital and omni-channel communication assests and activities. Support reengineering of client communications and communication enabling/delivery solution to deliver better outcomes. Help provide recommendations regarding the implementation and deployment of potential solutions to delivery benchmark, futureproof communications, including technologies and systems integration requirements. Communications span: mass communications and individual communications to citizens, businessess, other government organisations and civil servants. Identify opportunitiesMain Responsibilities: Become the trusted advisor and develop client relationships Work directly with clients and effectively identifies business opportunities; client needs and pain points, proposing effective solutions. Views client problems and successfully identifies a sufficient number of cause-and-effect factors; sees key parts of the situation and addresses them in an integrated fashion in making recommendations and/or decisions. Gather information, establish needs, clarify expectations, support developing strategy and obtain feedback. Participate in developing creative, strategies, proactive and technically correct advice to clients Display strong written and oral communication skills including the ability to articulate complex concepts Develop and become the communication authority within Xerox and at the customer Quarterly reviews with customers
Requirements: Fluent in English and Dutch (verbal and written) Experience of working with virtual teams, cross-functionally. Knowledge of communications space and experience working in a consulting or sales environment. Significant experience and understanding of the communications (product, customer and employee) market space, the challenges in the arena and the breadth of solutions and services in the marketplace. Understanding of Government processes and policies Proven ability to build and maintain C-level relationships. Able to communicate and influence at senior levels internally and externally. Good communication and presentation skills with proven ability to present a vision and energize teams. Ability to think creatively and strategically Ability to interact with all levels of management and/or clients. Ability to support sales of new business and extension business Ability to work in a matrixed environment Existing Network of high-level communication contact persons within the central government
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