Product Specialist
5 maanden geleden
Job ID: R
Date posted: 05/06/
Company Description
You see things a little differently. So do we. We offer positions that will challenge your skills and let you grow. Come see things a little differently with us.
About us
Our vision, to create a better everyday life for the many people, influences everything we do. Its a vision that lives in the everyday efforts of all co-workers, all over the world. Fulfilling the IKEA vision requires a strong, efficient and sustainable business setup. That's why it's built on a franchise system. The IKEA Franchisor, Inter IKEA Systems B.V., is the worldwide owner of the IKEA Concept, and has the responsibility to ensure that the IKEA Concept stays attractive and competitive while enabling growth and a profitable business for IKEA franchisees. Take time to explore the IKEA Franchise system here, and read more about us.
About the role
To strengthen our Digital Product team we are looking for a Product Specialist for our treasury capability.
As a Product Specialist in the Digital Product Area you support several solutions and their users with administrative tasks, trainings and developments. Your main stakeholders will be Digital Product Leaders, business process owners, and (super)users within the total Inter IKEA landscape.
In the role you will mainly work within the treasury management solutions. The major business solution you will be working with is FIS Quantum.
Things you can expect to do in this role, but not limited to:
· Be the solution expert in operational matters for the assigned business solutions
· Provide functional user and incident resolution support for the assigned business solutions
· Analyze and separate incidents from problems and be part of the solution
· Perform administrative tasks, like creation of new user accounts, providing user grants etc.
· Create and maintain How-to guides and other training materials
· Responsible for training the users, both online and face-to-face meetings
· Support change requests for the assigned business solutions
· Solution testing and validate new functionalities
· Responsible to keep the communication material to end users up to date
· Develop learning & communication content (e.g. release notes)
· Troubleshoot and diagnose potential issues
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