Local IT Officer

About AkzoNobel

Since , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

© Akzo Nobel N.V. All rights reserved.

Let's paint a picture of the role

The purpose of the Local IT Officer (LITO) is to be the “local owner” of IT services and issues in his/her geographical area. This encompasses active IT support to local or regional questions and issues, incidents, and escalations. Active engagement to ensure local users are trained in IT solutions and aware of relevant IT updates. Active involvement in local security, financial management and asset management.

1. Proactively ensure efficient use of tools and systems by local AkzoNobel users
2. Proactively monitor local customer satisfaction and engage on the improvements 
3. Proactively ensure the standard IT processes, e.g., support, issue resolution and escalation are followed, and share ideas or propose alternatives for improvement if relevant
4. Flag demand towards IT Business Partners
5. Act as local host for projects / roll outs
6. Maintain and build relationship with end-users on location

The geographical scope or area might differ per individual LITO, ranging from a single location to multiple sites, potentially in multiple countries.

Responsibilities

Training and Communication
Communicate relevant IT and OT updates monthly to all local stakeholders. Provide regular training sessions on global IT solutions. Actively scan training needs in local area and follow up on these needs.
Resulting in, local stakeholders are adequately informed on IT updates where needed. Local users adequately training in how to use IT solutions.

Incident and Problem Management 
Ensure incidents are allocated to the correct IT resolver groups. Monitor all IT incidents escalated by users in the local domain, work with partner escalation teams (HCL, TCS) and our own Service Delivery team to ensure proper follow-up. 
Resulting in, incidents, problems, and escalations timely and adequately followed up. Local Management gets active feedback on open escalations. No escalations take longer than 30 days to get solved. 

Financial Management
Ensure annual local POs (for IT) are timely and adequately entered, including accrual. Ensure (via the local controllers in ‘your’ area) that local invoicing is timely and adequately processed.
Resulting in, local IT costs are fully transparent & effectively processed. Good local collaboration with local financial controllers.

Security
Ensure the security of the local IT and OT infrastructure (network). This includes actively working with global IT, local OT team and Facilities to protect against potential threats.
Resulting in, active “eyes on the ground” on local security risks. Active collaboration with global security team and local OT team to drive local security improvements where needed. Active “hands on the ground” to help drive local work needed as part of global security projects (e.g. Forza security tracks.

Asset Management
Responsible correct inventory of IT assets in local area. Ensure accurate records of local hardware (workplaces, network infra) and software (local apps) are maintained. Help to track status of local assets in case of questions from central teams (OBS, HCL, TCS). 
Resulting in, active “eyes on the ground” on local assets (workplaces, network infra). Active help to clean up CMDB and keep CMDB up to date where needed. 

Local Cost Management
Manage local costs: create POs, make accruals, monthly reviews on invoices for local area with local Finance controllers. 

What do you need to have to be successful in this role?

Experience / Education
- Bachelor degree level education. 
- Professional with minimum of 3 years of experience in the IT sector including 3 to 5 years managing IT services in a local country organization in a Global IM department.
- Basic IT infrastructure knowledge on: networking, firewalls, servers, workplace services
- Strong Service management mindset. 
- Knowledge of best practice solutions in the shared solutions space. 
- Strong knowledge and experience in the assigned service domain. 
- Individual must demonstrate ability to act autonomously. 
- Know the structure and setup of IM Services (End-to-End services), procedures and people in the Information Management departments and the GBS-IM departments. 
- Needs to have a process mindset, while being customer facing. 

Key Generic Competencies
- Strong productivity focus, being able to think in solutions 
- Sound base and interest in continuous improvement / lean/six sigma 
- Able to stay calm under pressure and deal with operational / tactical issues whilst primarily focusing on strategic ambitions. 
- Credibility and acceptance by local management (stakeholder management). 
- Excellent communication and stakeholder management skills. Organizational sensitive. 
- Taking initiative where necessary to create documented process improvements and solutions in order to further increase end user satisfaction, improve IM service performance towards the business and enable operation excellence. 
- Right communication and coordination skills to work in a dynamic and complex organization. 
- Ability to lead by example and is service oriented to the local business. 
- Collaboration through trust and continuous drive for improvement/optimization 
- (continuously raising the bar for him/herself, his team, his peers and suppliers). 
- Ability to see the whole picture (helicopter view) and being able to focus in to the detail. 
- Fluent in written and spoken local language(s) and English. 
- Dedicated to reach and maintain high quality standards. 
- Ability to influence internal and external parties. 
- Hands-on way of working with relevant tools. 

What does AkzoNobel offer in return?

AkzoNobel is consistently rated as one of the top employers in The Netherlands. You will join a company that is committed to achieving real sustainability. We offer great personal development opportunities and roles with breadth, depth of scope and impact.

We also offer comprehensive packages including:
• Competitive Salary
• 13th month
• 46 Days’ vacation
• Hybrid working
• AkzoNobel pension plan
• Home to work allowance or public transport card
• Access to a range of amazing benefits

It’s a two-way street. This means that we offer not only a competitive salary but also believe in a healthy work-life balance.
• Above average number of annual holidays: 46
• Participation in the AkzoNobel pension plan.
• Fixed bonus (CLA) 
• Travel expenses to and from work.
• Opportunities for ongoing education and professional development.
• Hybrid way of working.
• Being part of events and networking platforms.
• Paint with a discount.

We aim to create a sense of belonging, where everyone can share their diverse backgrounds, participate in events, and connect through networking platforms.