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Service Manager-CIS

2 maanden geleden

Brunssum, Nederland STAFIDE Voltijd
Job Description
As a CIS Service Manager, you will:
  • Manage the Deployable CIS infrastructure as a service, ensuring system readiness and compliance with Service Level Agreements (SLAs).
  • Coordinate closely with engineering support teams to ensure the availability and quality of support delivered to customers.
  • Oversee Configuration Management to maintain all assets at known configuration states, ensuring accurate accounting.
  • Conduct periodic risk assessments to address obsolescence and initiate new projects when necessary.
  • Manage Change Management plans to address operational issues and ensure the system configuration meets evolving requirements.
  • Support budget submissions for Operation and Maintenance (O&M) activities and manage contractor support resources.
  • Provide input to quarterly SLA reports and offer recommendations for the SLA Change Management process.
  • Contribute to system documentation updates for operation, maintenance, and training in alignment with system evolution.
  • Support project managers during the project development, delivery, and transition phases.
What You Bring to the Table:
  • A minimum of 3 years of experience in IT services engineering, planning, operations, and management.
  • ITIL Foundation and Intermediate Certifications in Service Design, Service Transition, Service Operation, or Continual Service Improvement.
  • Strong experience in Configuration Management and Change Management processes and tools.
  • Demonstrated ability to manage small-scale projects related to CIS services, including network monitoring and performance management.
  • Proven experience as a line manager, with the ability to mentor and motivate teams.
  • Experience in budget planning, preparation, and execution for O&M activities.
  • Security clearance is mandatory.
You should possess the ability to:
  • Effectively lead and manage teams, ensuring smooth operations and meeting project objectives.
  • Conduct risk assessments and develop strategies to mitigate issues, ensuring service readiness and compliance with SLAs.
  • Provide detailed reports, including SLA updates and Change Management recommendations.
  • Manage Configuration and Change Management processes to maintain operational efficiency and system evolution.
What We Bring to the Table:
  • A challenging and dynamic environment focused on delivering top-tier CIS services.
  • Opportunities for professional development and growth in IT service management and engineering.
  • Collaborative teams that prioritize innovation and best practices in service delivery.
  • Support for continuous learning and improvement in Configuration Management, Change Management, and ITIL processes.


Requirements
As a CIS Service Manager, you will: Manage the Deployable CIS infrastructure as a service, ensuring system readiness and compliance with Service Level Agreements (SLAs). Coordinate closely with engineering support teams to ensure the availability and quality of support delivered to customers. Oversee Configuration Management to maintain all assets at known configuration states, ensuring accurate accounting. Conduct periodic risk assessments to address obsolescence and initiate new projects when necessary. Manage Change Management plans to address operational issues and ensure the system configuration meets evolving requirements. Support budget submissions for Operation and Maintenance (O&M) activities and manage contractor support resources. Provide input to quarterly SLA reports and offer recommendations for the SLA Change Management process. Contribute to system documentation updates for operation, maintenance, and training in alignment with system evolution. Support project managers during the project development, delivery, and transition phases. What You Bring to the Table: A minimum of 3 years of experience in IT services engineering, planning, operations, and management. ITIL Foundation and Intermediate Certifications in Service Design, Service Transition, Service Operation, or Continual Service Improvement. Strong experience in Configuration Management and Change Management processes and tools. Demonstrated ability to manage small-scale projects related to CIS services, including network monitoring and performance management. Proven experience as a line manager, with the ability to mentor and motivate teams. Experience in budget planning, preparation, and execution for O&M activities. You should possess the ability to: Effectively lead and manage teams, ensuring smooth operations and meeting project objectives. Conduct risk assessments and develop strategies to mitigate issues, ensuring service readiness and compliance with SLAs. Provide detailed reports, including SLA updates and Change Management recommendations. Manage Configuration and Change Management processes to maintain operational efficiency and system evolution. What We Bring to the Table: A challenging and dynamic environment focused on delivering top-tier CIS services. Opportunities for professional development and growth in IT service management and engineering. Collaborative teams that prioritize innovation and best practices in service delivery. Support for continuous learning and improvement in Configuration Management, Change Management, and ITIL processes.