CX Research Consultant

5 dagen geleden

Rotterdam, Nederland All About Expats Voltijd
Job Description

Are you a driven quantitative researcher eager to help organizations optimize their Customer Experience (CX)? Do you want to specialize and grow in the field of customer experience at a leading research company? If so, we would love to receive your application

Responsibilities:

As a Research Consultant in Customer Experience, you will focus on delivering impactful research projects from start to finish. Your key responsibilities include:

  • Recognizing and translating client needs into compelling research proposals.
  • Managing CX projects, overseeing them from initial design to final delivery.
  • Translating research findings into actionable insights that influence strategy, processes, services, and communications.
  • Conducting presentations, workshops, and interactive sessions for clients to share findings and recommendations.
  • Sharing your expertise through writing blogs, mentoring colleagues, and training junior team members.


Requirements

We are looking for a candidate who meets the following criteria:

  • At least 5 years of relevant experience as a quantitative researcher, with a strong passion for Customer Experience.
  • Proficiency in handling research data using SPSS and Excel.
  • A commercial mindset with a proven ability to achieve set goals.
  • Strong customer-oriented drive with excellent communication skills.
  • Proactive, ambitious, and open to feedback, with a willingness to provide it to others.
  • A good fit for an open, flat, and self-organizing work environment


Benefits

This position offers the opportunity to work on a variety of exciting research projects while collaborating closely with clients and team members. You will play a crucial role in shaping customer experiences and contributing to the overall strategy of the company.

This position sponsors work visas for the Netherlands and accepts English speakers. If you have a similar background, please apply as you might suit some of our other vacancies from other clients, or send us your CV as an open application.

Requirements
A seasoned data engineer with at least 5 years of experience, boasting robust communication, collaboration, and analytical skills. Skilled in cloud platforms like Azure, AWS, IBM Cloud, and proficient in SQL, Python, data pipelines, and API access. A team-oriented professional, eager to learn, and aligned with our core values of can- do attitude, collaboration, curiosity, integrity, and joy. Fluent in English, with a passion for technology and delivering real-world solutions. Even if you don't perfectly align with the current position, we encourage you to apply. We have several vacancies open and your application keeps you in consideration for this role and other relevant openings in the future.

  • CX Research Consultant

    2 maanden geleden

    Rotterdam, Nederland All About Expats Voltijd

    Are you a driven quantitative researcher eager to help organizations optimize their Customer Experience (CX)? Do you want to specialize and grow in the field of customer experience at a leading research company? If so, we would love to receive your application!Responsibilities:As a Research Consultant in Customer Experience, you will focus on delivering...

  • Project Coordinator Research Data Cx

    2 maanden geleden

    Rotterdam, Nederland Blauw Research Voltijd

    -Maarten van den Broek Business Lead Customer Experience - +31 6 2902 3349 - 40 hours junior Project coordinator Research data CX Can you handle complex and large amounts of data and do you see a challenge in coordinating the data technical side of research? Do you get excited by data challenges and do you get energy from sharing the insights in a clear and...

  • Lead CX Research Specialist

    2 weken geleden

    Rotterdam, Zuid-Holland, Nederland Blauw Research Voltijd

    Company OverviewBlauw Research is a leading research agency that helps organizations improve their services and create enthusiastic customers.

  • SAP CX Consultant: Vormgever van Succesvolle Verkoopprocessen

    2 weken geleden

    Rotterdam, Zuid-Holland, Nederland Stedin Voltijd

    We zijn op zoek naar een ervaren SAP CX Consultant die kan bijdragen aan de verdere implementatie van ons nieuwe CRM systeem, SAP Cloud for Customer. In deze rol zul je het team ondersteunen bij de inrichting en implementatie van CRM-gerelateerde processen.SalarioOns bedrijf biedt een salaris van € 6.200 gebaseerd op 40 uur per week. Dit is inclusief een...

  • SAP CX Consultant

    1 maand geleden

    Rotterdam, Nederland Stedin Voltijd

    Werk waar je trots op kan zijn De verdere implementatie van het nieuwe CRM systeem van Stedin: SAP Cloud for Customer (kortweg: SAP C4). Als ervaren SAP Consultant ga jij samen met een hecht scrumteam aan de slag vanuit ons hoofdkantoor in Rotterdam en deels vanuit huis. Jij gaat het team ondersteunen bij de inrichting en implementatie van CRM gerelateerde...

  • CX Architecture Lead Position for Customer Experience Innovation

    2 weken geleden

    Rotterdam, Zuid-Holland, Nederland dentsu Voltijd

    We are seeking a highly skilled CX Architecture Lead to join our team at dentsu. As a key member of our Craft leadership team, you will be responsible for leading a team of solution consultants, business/information analysts, and customer process managers.Role SummaryThe ideal candidate will combine strong leadership abilities with deep expertise in customer...

  • Operations Research Consultant

    5 maanden geleden

    Rotterdam, Nederland OMP Voltijd

    Your challenge "> Your team As a Operations Research Consultant, you‘ll join the Delivery team as part of the Customer Solutions organization. The Delivery team delivers the solution and assists customers before, during, and beyond implementation. Once the global design is approved, all project team members join forces to implement all...

  • Customer Experience Architecture Lead

    3 weken geleden

    Rotterdam, Zuid-Holland, Nederland Merkle Northern Europe Voltijd

    At Merkle Northern Europe, we are committed to delivering exceptional customer experiences that drive growth, engagement, and loyalty. As a Customer Experience Architecture Lead, you will play a critical role in shaping our CX strategy and ensuring the delivery of high-quality, effective solutions.About the RoleThis is a unique opportunity to join our team...

  • Businesslead Brand

    2 maanden geleden

    Rotterdam, Nederland Blauw Research Voltijd

    -Jos Vink CEO - +31 6 2461 2921 - 40 hours senior Businesslead Brand & Campaign Are you an experienced brand researcher with a strong vision for the profession? Do you have the drive to share this vision and work with our team to develop the best portfolio in the market? Then this is your opportunity! We are looking for a coaching, entrepreneurial and...

  • Research Analyst

    5 maanden geleden

    Rotterdam, Nederland USP Marketing Consultancy Voltijd

    Wat is vereist? HBO/WO werk- en denkniveau Ervaring met SPSS is een pré Affiniteit met marktonderzoek Goede beheersing Nederlandse en Engelse taal, zowel in woord als geschrift Analytisch, doorzettingsvermogen, punctueel Wat krijg je? €2.314 - €3.716 bruto p/m (afhankelijk van kennis en ervaring) Bij voorkeur een fulltime...

  • Project Coordinator CX

    2 maanden geleden

    Rotterdam, Nederland All About Expats Voltijd

    Are you skilled at managing complex and large datasets, and do you thrive on coordinating the technical aspects of research projects? If you get excited by data challenges and enjoy sharing insights in a clear and impactful manner with colleagues and clients, we want to hear from you! Join a leading full-service market research company and help drive...

  • Research Consultant

    4 maanden geleden

    Rotterdam, Nederland OPEN Health Voltijd

    Research Consultant – Strategic Market Access Hybrid Role - Rotterdam, NetherlandsJob Summary: Our Research Consultant, Strategic Market Access, is an essential contributor to our team.  They enjoy working across various projects with responsibility for delivering high-quality outputs. They support project leads in a fast-paced,...

  • Project Coordinator CX

    2 maanden geleden

    Rotterdam, Nederland All About Expats Voltijd

    Job DescriptionAre you skilled at managing complex and large datasets, and do you thrive on coordinating the technical aspects of research projects? If you get excited by data challenges and enjoy sharing insights in a clear and impactful manner with colleagues and clients, we want to hear from you! Join a leading full-service market research company and...

  • Project Coordinator CX

    5 dagen geleden

    Rotterdam, Nederland All About Expats Voltijd

    Job DescriptionAre you skilled at managing complex and large datasets, and do you thrive on coordinating the technical aspects of research projects? If you get excited by data challenges and enjoy sharing insights in a clear and impactful manner with colleagues and clients, we want to hear from you! Join a leading full-service market research company and...

  • Customer Experience Architecture Lead

    4 weken geleden

    Rotterdam, Zuid-Holland, Nederland dentsu Voltijd

    About the RoleMerkle, a dentsu company, is seeking an experienced Customer Experience Architecture Lead to join our team. The ideal candidate will have a deep understanding of customer experience architecture and a proven track record of delivering comprehensive and effective CX solutions.Key ResponsibilitiesLead a team of solution consultants, business...

  • Global Consultant Relations Associate

    4 weken geleden

    Rotterdam, Zuid-Holland, Nederland Robeco Voltijd

    About the RoleWe are seeking a highly motivated and dynamic individual to join our Global Consultant Relations team at Robeco.The successful candidate will have the opportunity to work with key stakeholders across the organization, providing market research and analytics to support business growth and development.Main ResponsibilitiesMarket research and...

  • Global Consultant Relations Expert

    1 week geleden

    Rotterdam, Zuid-Holland, Nederland Robeco Voltijd

    Job OverviewWe are seeking a highly motivated and detail-oriented Global Consultant Relations Expert to join our team in Rotterdam, Netherlands.About the RoleThis is an exciting opportunity to work in a close-knit yet truly global team and support our efforts with important intermediaries worldwide.Key ResponsibilitiesMarket Research and Analysis: Conduct...

  • Pricing and Revenue Management Research Professional

    4 weken geleden

    Rotterdam, Zuid-Holland, Nederland SKIM Voltijd

    Key ResponsibilitiesAs a Research Manager in our Pricing and Revenue Management team, you will lead studies as a consultant, build strong relationships with clients, and advise them through delivering clear and actionable insights.Key TasksStudy Execution: Manage, supervise, and execute all phases of research studies, including design, analysis, reporting,...

  • Consultant Relations Support Officer

    6 maanden geleden

    Rotterdam, Nederland Robeco Voltijd

    Department Founded in Rotterdam in 1929, Robeco is an international asset manager, offering an extensive range of active investments, from equities to fixed income. The Firm manages approximately EUR $190 billion in assets, with over 1000 employees, of which 300 are investment professionals, in thirteen offices worldwide. Research lies at the heart of...

  • Customer Experience Architecture Lead

    2 maanden geleden

    Rotterdam, Nederland Merkle Northern Europe Voltijd

    **Company Description** The purpose of the role is to ensure we define, design, implement and operate the right CXM solutions for our customers within Merkle NL. You will be working closely with the Merkle NL crafts (Data & Technology, Engagement & Loyalty and Experience design), the strategy team and the business teams to ensure the solutions are...