Allround Support Engineer

1 week geleden

Vlissingen, Nederland Istorm Voltijd
FunctieomschrijvingSamen met een team van 12 collega's maak je deel uit van de IT-helpdesk en ben je verantwoordelijk voor de IT-ondersteuning van zowel de winkels als het hoofdkantoor. Je bent het eerste aanspreekpunt voor het rapporteren, behandelen en opvolgen van IT-gerelateerde vragen. Dit gebeurt via telefoon, e-mail, in persoon of via het Servicenow-portaal. Het bieden van persoonlijke en klantvriendelijke service staat centraal om iedereen zo goed mogelijk te helpen.

De helpdesk van onze klant heeft een breed takenpakket, waarbij niet strikt wordt gewerkt volgens een indeling van 1ste of 2de lijnsondersteuning. Enkele van je taken kunnen zijn: Configureren en installeren van desktopomgevingen (+1000 werkplekken) Beheren van Android-scanners (+1000 apparaten) Ondersteunen van netwerkinfrastructuur Bieden van SAP-ondersteuning aan eindgebruikers Up-to-date houden van documentatie en opstellen van nieuwe documenten waar nodig Profiel Je hebt een eerste relevante werkervaring opgedaan. Kennis van Windows-besturingssystemen en Office-producten is een vereiste. Je hebt uitstekende communicatievaardigheden en beheerst het Nederlands goed, met een basiskennis van het Frans. Zelfstandigheid en een groot verantwoordelijkheidsgevoel typeren jou. Je denkt proactief mee in het team, en eigen inbreng wordt gewaardeerd. Je bent een probleemoplosser met een sterk analytisch denkvermogen en bent stressbestendig. Teamspirit is voor jou belangrijk.  Je bent bereid om deel te nemen aan een wachtdienst Organisatie- en afdelingomschrijvingOnze klant is een toonaangevende speler in de Belgische sector. Met een uitgebreid netwerk van winkels verspreid over heel België en een groot team van gemotiveerde medewerkers, heeft het bedrijf een sterke positie in de markt verworven. Naast de fysieke winkels is er ook een sterke focus op e-commerce. Op het hoofdkantoor in de regio Antwerpen werken tal van medewerkers met passie aan de verdere groei en ontwikkeling van het bedrijf.AanbodNaast een marktconform salaris biedt onze klant een aantrekkelijk pakket aan extralegale voordelen, met een flexibele werk- en vakantieregeling. Dit omvat onder andere maaltijdcheques, ecocheques, een Employee Assistance Programma, personeelskortingen en de mogelijkheid tot thuiswerken.

Als een financieel gezonde werkgever, biedt onze klant een boeiende werkomgeving met een no-nonsense cultuur waarin teamwork, persoonlijke groei en ontwikkeling centraal staan. Er wordt geïnvesteerd in jouw opleiding en ontwikkeling, en je krijgt de kans om bij te dragen aan de verdere groei en uitbreiding van het bedrijf.

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