Key Account/Customer Development Management

2 weken geleden

Veghel, Nederland Mars Voltijd
JOB DESCRIPTION

Job Description:

Job Purpose/Overview

As Key Account Manager within the PSR Team (Pet Specialty Retail), you’re responsible for driving profitable sales growth for NL Key Accounts, among which the market leader and strategic partner in The Netherlands.

Within this role you maintain strong relationships with internal and external stakeholders alongside the execution of our customer plans to achieve total team and account specific goals.

Key Responsibilities

Responsible for creating & implementation of the Annual Operating Plan of these Key Accounts (KA); Negotiate yearly Trade Term Agreements & follow up during the year (Trade Term Compliancy); Pro-actively maintaining a strong relationship and developing SMART Customer Engagement Plans to unlock additional, mutual & sustainable growth; Create, together with the customer, a long term growth agenda (Joint Business Plan) and be the lead in driving projects within this agenda together with a multi-disciplinary team both inside the organization and at the customer; Special focus on Perfect Store Execution and Prescription to further drive the premiumness of our brand as seen by the shopper and our partners; Develop & coordinate the different "specific" promotional (tailor-made) plans for each KA and strong focus on promotion effectiveness; Fact based participation in the total process of forecasting, to minimize internal & external business disruptions; Manage account specific budgets in line with planned financial shape and with a purpose to ensure the healthy financial development of the KA; Coach other Key Account Manager in the BeNeLux team, be the sparring partner for the Sales Manager and/or be take the responsibility for several strategic projects.

Key Behavior

Consistently follows the meaning & intent of Royal Canin policies & standards and serve as a sincere positive role model by establishing and adhering to high ethical standards of doing business (. the Mars 5 principles); Acting as an undisputedly appreciated team player by stimulating a high performing team were everybody feels respected, supporting others when needed & can be counted on to speak with truth & candor; Showing an open & positive mindset for improvement & innovative ideas, demonstrating a pro-active attitude during meetings, projects & tasks and come up with new ideas for challenges & tools what needs improvement.

Context and Scope

Be in the lead of the relationship and growth agenda of strategic Key Accounts in the NL market. The NSV of these customers account for a significant portion of our total BeNeLux NSV. The Jobholder negotiates independently with counterparts in the HQ of each key-account. Internally, the jobholder interacts strongly with colleagues from Sales, Marketing, Finance and Logistics to ensure customer satisfaction and planned profitable growth.

Job Specifications/Qualifications

Education & Professional Qualification

University degree ( or in Economics or Business Higher Education (HBO/HEAO) with a preference for Sales/ Commerce

Knowledge/Experience

> 8y Sales experience preferably in a Multinational / Grocery Channel Experienced in managing strategic Key Accounts in a competitive retail environment Fluent in English and Dutch

Key Supporting Competencies

Customer Centric Thinking Drive for results (walk the extra mile) Organizational Agility (building strong internal network) Conflict Management

Key Functional Competencies & Technical Skills

Fact based (analytic mindset) Flexing Communication styles (direct&forceful and diplomatic&tactful) Negotiation skills (preparation & closing)

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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