Renewals Account Manager, Associate
4 weken geleden
Job Summary
Progress is an experienced, trusted provider of products designed with customers in mind, so they can develop the applications they need, deploy where and how they want and manage it all safely and securely. We take pride in what we do, always valuing the whole person—at work and in life. Our diverse life experiences enrich our culture because people power progress. And as a Renewal Account Manager, Associate - English speaking you can join us in doing what we do best: propelling business forward.In this role, you will be working with our customers to ensure the successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the Progress products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of our Tier III enterprise customers. On a typical day of the job you will: Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells, and referrals as well as identify and transfer new business leads to account management teams Reconcile orders against contract parameters ensuring proper license configurations and pricing Prepare quotes and book orders of diverse complexity to ensure proper invoicing Manage pipeline by tracking all customer activity, from prospect to deal closure Maintain an updated sales forecast in SalesForce.com Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc. Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction To succeed in this role, you should be/have: Proficiency in English; any other European language is a plus Very good command of Excel with the ability to easily interpret mathematical information Results-driven, with a customer-first mentality and eager to learn Strong communication, consultative, and influencing skills Proven team player Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements Strong attention to detail, following and improving processesNice-to-haves:
Background in contract renewals, sales operations, or account management within an enterprise environment Relevant educational background in technology, business, economics, or similar If this sounds like the right fit for your experience and career interests, we would be happy to talk to you What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
#LI-NT1 #LI-Hybrid
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