Sr. Site Leader, AGI Data Services

3 weken geleden

The Hague, Nederland Amazon Data Services Netherlands N.V. - D53 Voltijd
The Sr Site Lead role enables to enhance productivity, efficiency, and quality of data across multiple Amazon products and services and is part of a larger global team. This role is accountable for the overall direction, scaling and operations of two sites (AMS and CBG), creating a culture of customer obsession, high performance and high quality throughput - leading to scaling of this organization, owning consistent delivery of results against the organizational objectives. With Sr. Operations Managers, Ops Mgrs and Team Managers as direct and indirect reports, this role enables the achievement of service levels, performance, productivity and cost goals and successful program implementation. The Sr Site Lead is responsible for the performance management, goal setting and career development of their line reports to ensure effective succession planning is in place. S(he) should thrive and have demonstrated success in an environment which offers ambiguously defined problems, big challenges, and quick changes. S(he) will be expected to balance strategic thinking with detailed execution and solid cross-functional collaborative results-oriented work. S(he) will be working in a fast-paced environment where every day brings new challenges and new opportunities. S(he) should have excellent business and communication skills and be able to work with business owners to develop and define solutions. This position involves regular communication with senior management on project status and risks. People management, cross-team coordination, project management and executive presentation skills are essential.

Key job responsibilities
• Develop and drive the overall direction, coordination, service delivery and evaluation of operations activity for the site.
• Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets.
• Collaborate with internal partners to build input-focused operating plans for achievement of key measures.
• Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice
• Tirelessly advocate for improvements to systems and processes that will benefit our product teams / stakeholders and business partners.
• Implement bar-raising programs aimed at hiring and developing top talent and build career development roadmap for site operations teams.
• Inspire front line teams to go beyond the standard “call of duty” to find creative solutions; encourage risk-taking and advocacy on behalf of product teams.
• Create closed-loop feedback processes where Data Associates (DA) are encouraged to be active participants in identifying opportunities for improvements to tasks and works processes, workplace conditions, and internal tools.
• Work with Finance and Operations leadership team to develop, support manage the annual expense budget.
• Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of
• Foster a work environment that respects and is responsive to the needs of a diverse staff.
• Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics.
• Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and Data Associate frustration.
• Improve the experience of the Data Associates and managers as measured by improvements in attrition and employee engagement surveys.
• Work with Operations Engineering leadership / Engineering managers to clearly articulate feature requirements for associate toolsets, user interfaces, and business logic for the efficient handling of work volumes.
• Travel between two sites.

A day in the life

About the team
Amazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The AGI Data Services team is part of Alexa Machine Learning organization that provides speech recognition capabilities for a variety of Amazon products and searches, most visibly, the recently launched Amazon Echo product. We provide secure, flexible, cost effective, and high-quality data labeling services to our customers, that enables them to build advanced ML models.

We are open to hiring candidates to work out of one of the following locations:

Den Haag, NLD

BASIC QUALIFICATIONS

- Education – BS degree qualification in a business or management or similar field.
- A minimum of 10 years of people management and operations leadership experience, to include three years in a management role in a fast paced, customer obsessed Technical/Customer Service /Data Operations environment.
- Previous experience of creating and contributing to strategic planning processes and large operations organizations
- Experience in managing cost centers.
- Experience in leading large teams (1000+ associates) to high levels of performance.
- Experience in developing future leaders and creating tailored succession plans.
- Experience in building a culture of empowerment, accountability and continuous improvement. - Experience as a project owner/sponsor for strategic step change initiatives and enabling innovative thinking in project teams.
- Data-driven approach to problem solving and presenting solutions to senior management. - Excellent verbal and written communication skills across all organizational levels.
- Exhibits excellent judgment
- Demonstrated passion and obsession for customers while maintaining a lean, highly productive operation
- Hires great people. Develops great people / Leaders Has relentlessly high standards
- Thinks strategically, but stays on top of tactical execution
- Expects and requires innovation of her/his team and creates an environment that fosters creative thinking.
- Thinks big, has convictions and is results oriented - Has the innate ability to inspire passion in others Proven ability to make and implement decisions

PREFERRED QUALIFICATIONS

- Master's Degree or MBA
- Basic familiarity with Machine Learning
- Ability to deal with ambiguity and adapt to change quickly

  • Senior Data Engineer

    3 weken geleden

    The Hague, Nederland NN Voltijd

    We are looking for a senior Data Engineer to join our Financial Data Services teams at NN to help us design, build, deploy and run the data solutions for Finance & Risk that will drive our Data Strategy.

  • Sr Prog Mgr, EU CX

    4 weken geleden

    The Hague, Nederland Amazon CS Netherlands B.V. - K32 Voltijd

    Amazon's Customer Service (CS) department is seeking an experienced Sr. Program Manager to join the team. The successful candidate will be a key member of the European CS team. You will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience. You must be an...

  • Technisch specialist Active Directory Certificate Services

    4 weken geleden

    The Hague, Nederland Ministerie van Binnenlandse Zaken en Koninkrijksrelaties Voltijd

    Technisch specialist Active Directory Certificate ServicesSSC-ICT (Ministerie van BZK)FunctieomschrijvingAchter de schermen werken bij de Rijksoverheid, vóór de Rijksoverheid. In een uitdagende werkomgeving met een breed scala aan systemen, projecten, richtlijnen én regelgeving. Als Technisch specialist Active Directory Certificate Services bij SSC-ICT...

  • Technisch specialist Active Directory Certificate Services

    3 weken geleden

    The Hague, Nederland Ministerie van Binnenlandse Zaken en Koninkrijksrelaties Voltijd

    Technisch specialist Active Directory Certificate ServicesSSC-ICT (Ministerie van BZK)FunctieomschrijvingAchter de schermen werken bij de Rijksoverheid, vóór de Rijksoverheid. In een uitdagende werkomgeving met een breed scala aan systemen, projecten, richtlijnen én regelgeving. Als Technisch specialist Active Directory Certificate Services bij SSC-ICT...

  • Office Services Administrator

    1 maand geleden

    The Hague, Nederland Octagon Professionals Voltijd

    Are you looking for a pivotal position in business administration that utilizes your Mandarin skills with a global technology leader? Read on!We are partnered with a leader on the telecommunications market with over 35 years of providing excellent and cost-efficient services and products. Due to an expansion, they are seeking to add an Office Services...

  • Office Services Administrator

    3 weken geleden

    The Hague, Nederland Octagon Professionals Voltijd

    Are you looking for a pivotal position in business administration that utilizes your Mandarin skills with a global technology leader? Read on!We are partnered with a leader on the telecommunications market with over 35 years of providing excellent and cost-efficient services and products. Due to an expansion, they are seeking to add an Office Services...

  • Senior Azure Data Platform Engineer

    4 weken geleden

    The Hague, Nederland NN Voltijd

    Wat ga je doen? Your responsibilities will be to: Design and implement data platform solutions on Azure cloud using tools like Azure ADLS, Azure Databricks, ADF, and Terraform. Configure and optimize cloud-based data storage and processing solutions. Monitor and troubleshoot data platform solutions to ensure optimal performance and availa-bility. ...

  • Senior Azure Data Platform Engineer

    3 weken geleden

    The Hague, Nederland NN Voltijd

    Wat ga je doen? Your responsibilities will be to: Design and implement data platform solutions on Azure cloud using tools like Azure ADLS, Azure Databricks, ADF, and Terraform. Configure and optimize cloud-based data storage and processing solutions. Monitor and troubleshoot data platform solutions to ensure optimal performance and availa-bility. ...

  • Sr Business Intelligence Developer

    4 weken geleden

    The Hague, Nederland Aegon Voltijd

    Description We are seeking a highly skilled individual to join our team as a Business Intelligence Analyst. In this role, you will be responsible for the development and support of our business intelligence analytics products and platforms. This includes managing our data warehouse, creating data visualizations, and generating interactive reports. As...

  • Sr Business Intelligence Developer

    3 weken geleden

    The Hague, Nederland Aegon Voltijd

    Description We are seeking a highly skilled individual to join our team as a Business Intelligence Analyst. In this role, you will be responsible for the development and support of our business intelligence analytics products and platforms. This includes managing our data warehouse, creating data visualizations, and generating interactive reports. As...

  • Data Linguist

    2 maanden geleden

    The Hague, Nederland Amazon Development Center (Netherlands) B.V. - C80 Voltijd

    All Amazon teams and businesses, from Prime delivery to AWS, are guided by four key tenets: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.We are driven by the excitement of building technologies, inventing products, and providing services that transform the way our...

  • Data Linguist

    3 weken geleden

    The Hague, Nederland Amazon Development Center (Netherlands) B.V. - C80 Voltijd

    All Amazon teams and businesses, from Prime delivery to AWS, are guided by four key tenets: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.We are driven by the excitement of building technologies, inventing products, and providing services that transform the way our...

  • Data Engineer

    2 maanden geleden

    The Hague, Nederland Yacht Voltijd

    BedrijfsomschrijvingVZVZ is een pionier als het gaat om de gezondheidstechnologie en hebben de missie om een naadloze, veilige uitwisseling van medische gegevens mogelijk te maken. Zij BedrijfsomschrijvingVZVZ is een pionier als het gaat om de gezondheidstechnologie en hebben de missie om een naadloze, veilige uitwisseling van medische gegevens mogelijk te...

  • Data engineer Ruimte

    1 dag geleden

    The Hague, Nederland De Rijksoverheid Voltijd

    De Basisregistratie Adressen en Gebouwen (BAG) vormt een essentiële basis om de ruimtelijke omgeving van Nederland te beschrijven. In deze basisregistratie worden alle woningen en niet-woningen beschreven, inclusief de geografische gegevens van de locatie. De BAG vormt de basis van vele statistieken binnen het CBS. Elke maand ontvangen de CBS-gebruikers...

  • Medior Data Scientist

    2 maanden geleden

    The Hague, Nederland NN Voltijd

    Wat ga je doen? Met jouw oplossingsgerichte en proactieve mindset vertaal je business issues naar data science oplossingen die je bouwt met onze AI toolkit. We werken agile met collega’s uit de business aan projecten die veelal sprint-overstijgend zijn. Concreet breng je AI-oplossingen naar productie zodat je oplossingen echt waarde creëren voor...

  • Medior Data Scientist

    3 weken geleden

    The Hague, Nederland NN Voltijd

    Wat ga je doen? Met jouw oplossingsgerichte en proactieve mindset vertaal je business issues naar data science oplossingen die je bouwt met onze AI toolkit. We werken agile met collega’s uit de business aan projecten die veelal sprint-overstijgend zijn. Concreet breng je AI-oplossingen naar productie zodat je oplossingen echt waarde creëren voor...

  • Senior Data Protection Officer

    4 weken geleden

    The Hague, Nederland Worldline Voltijd

     This is Worldline. Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our...

  • (Senior) Data Management Analyst

    4 weken geleden

    The Hague, Nederland NN Voltijd

    Wat ga je doen? As a Data Management team member, you will be involved in global projects where data management will be a crucial element of success while collaborating across multiple teams involving data reference information. Using your own initiative and ambition, you achieve excellent results, e.g.: You will design and implement (large scale)...

  • (Senior) Data Management Analyst

    3 weken geleden

    The Hague, Nederland NN Voltijd

    Wat ga je doen? As a Data Management team member, you will be involved in global projects where data management will be a crucial element of success while collaborating across multiple teams involving data reference information. Using your own initiative and ambition, you achieve excellent results, e.g.: You will design and implement (large scale)...

  • Head of TA

    3 weken geleden

    The Hague, Nederland Frazer Jones Voltijd

    **Fluency in both Dutch and English are required for this role** We are supporting our client to find their next Head of Talent Acquisition, working for an exceptional Dutch Tech/Software Company based in South-Holland, reporting into the CHRO. In this role you will lead and improve the Talent Acquisition department within company, to attract right talent...