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Why Valvoline Global Operations?
Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.
Our corporate values of care, integrity, passion, unified, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.
When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, showing passion about delivering on our commitments, and being unified in all our enterprise endeavors.
Careers for the Driven
Valvoline has a rewarding opportunity as a highly motivated and experienced Customer Service Manager. In this role you are accountable for the customer order process (portfolio of 100 million liters). You are managing a team of 17 employees (divided over Dordrecht, Poland, Belgrade and Krusevac). The Customer Service Manager is a member of the European SC MT (SCOT).
How You’ll Make An Impact
In the role, you would be responsible to:
- Manage the CSR Europe group and cultivate ownership, passion and drive within a safe atmosphere where people can learn and develop as an individual;
- Improve business processes CSR to a level off flawless execution and measure performance by clear KPI’s;
- Participate in cross functional improvement projects representing supply chain, customer service and/or the customer while balancing customer and Valvoline interests;
- Improve and maintain customer experience and collaborate with the sales team to achieve a high customer satisfaction level;
- Pro-actively participate in European SC-MT meetings on a strategic level.
What You’ll Need
- Managerial experience within customer service, quality and/or sales related roles;
- Strong communication skills;
- High customer awareness and customer oriented;
- Collaborative attitude, you are a true team player;
- Good listening skills and team building qualities;
- Conceptually strong and ability to challenge the status quo.
Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.
The Company has put a process in place to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Requisition ID: 675
