Service Desk Analysts

7 maanden geleden

Bergen op Zoom, Nederland Quistor Voltijd

Because of the growth of our multi-country Managed Services Technical practice we are looking for a Service Desk Analyst . The main goal is to keep the customer business critical Oracle systems operational by actively monitoring them and reporting issues, problems, and errors that arise, plus by executing standard documented tasks.

From Mexico or Philippines , you will work closely together with our other delivery centers in The Czech Republic, Spain, and Mexico.

Key Areas of Responsibility

First point of contact for all our customers. Execution of customers Daily Health checks and monitor of their systems by the detection, filtering, and classification of the different events received. Provide first-line investigation and diagnosis Logging all relevant incident/service request details and allocating categorisation and prioritisation codes. and resolve those incidents/service requests that do not need escalating across IT Escalating incidents/service requests that the service desk cannot resolve within agreed timescales Perform agreed and documented technical tasks and changes requests Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc. You can be classified as a proactive person that enjoys working in teams and 24×7 shifts and is willing to learn on a continuous basis. Obviously, you are an accurate and timely communicator.

Required Qualifications and Experience:

You are computer literate with great technical skills on bachelor level and are able to build up extensive knowledge in the field of Oracle – JD Edwards. Besides the local language of the office, you are fluent in English language, both orally and written. Knowledge of any additional foreign language is certainly an advantage. You have gained practical experience and/or knowledge in the appropriate area at one of your previous positions or education. You have great organization and communication skills and you don’t mind working in shifts. You are used to work according to Procedures and Policies and reporting clear and precisely. You are stress-resistant, self-motivated, flexible, a hard worker, and accurate. Numerical and verbal reasoning are required.

We offer the following:

Become part of a dynamic and flexible multinational team. The opportunity to learn and further develop your personal skillset and become an internationally experienced IT consultant.

  • IT Analyst Bergen Op Zoom, Netherlands Information

    6 maanden geleden

    Bergen op Zoom, Nederland Philip Morris International Voltijd

    IT ANALYST THE ORGANISATION Philip Morris is one of the world’s largest international tobacco companies, with more than 71,000 employees worldwide. Our employees speak more than 80 languages and come from all regions of the world. We have 39 production facilities worldwide, including our factory in Bergen op Zoom and our products are sold in more than...

  • Administratief Medewerker Rabobank

    6 maanden geleden

    Bergen op Zoom, Nederland Tempo-Team Voltijd

    **Functieomschrijving** Vind jij het leuk om administratief bezig te zijn en lokale banken te ondersteunen? Kom dan werken bij Rabobank Bergen op Zoom als administratief medewerker. **Wat bieden wij jou** - Uurloon vanaf €15,03. Exclusief werkervaringen - 8% Vakantiegeld en 13e maand - Internet, werkplek en thuiswerkvergoedingen - Volledige...

  • Zorgprofessional gezocht in Bergen op Zoom

    3 weken geleden

    Bergen op Zoom, Noord-Brabant, Nederland Zorgwerk Voltijd

    Binnen Zorgwerk zijn we op zoek naar een gedreven en flexibele Helpende niveau 2 die onze klanten kan ondersteunen in de zorgsector. Als Helpende niveau 2 werk je in het dagelijkse leven van mensen met psychische problemen en ben je daarbij altijd gesteund door onze teamleden.We bieden jou de mogelijkheid om te werken bij diverse opdrachtgevers op het gebied...

  • 1e lijn supportmedewerker ICT

    4 maanden geleden

    Bergen op Zoom, Nederland Moore DRV Voltijd

    Jouw functie als 1e lijn supportmedewerker ICT Onze ICT servicedesk bestaat uit vier medewerkers (2,8 FTE) en is de vraagbaak op het gebied van ICT. De service desk is onderdeel van de afdeling ICT. De afdeling ICT bestaat in totaal uit 13 medewerkers die ervoor zorgen dat het IT-systeem optimaal functioneert. Samen zoekt het team naar oplossingen bij...

  • Cloud Architect for Benelux

    7 maanden geleden

    Bergen op Zoom, Nederland Quistor Voltijd

    Quistor is looking for talented Cloud Architects in the Benelux to support its rapidly growing business! What’s your challenge? The Cloud Architect will build cloud solutions, maintain, and utilize secure virtual environments to create streamlined operations for companies. The main tasks are implementing innovative cloud computing solutions and...

  • Gezonde Zorgmedewerker gezocht voor V&V-huizen en psychogeriatrie Bergen op Zoom

    4 weken geleden

    Bergen op Zoom, Noord-Brabant, Nederland Zorgwerk Voltijd

    Overzicht van onze dienstenWij bieden uitzenddiensten aan in de zorg, onderwijs, het sociaal domein en kinderopvang sinds 1997.We zijn er voor professionals op alle niveaus, variërend van gastvrouwen/-heren, schoonmaakmedewerkers, helpenden, verzorgenden en verpleegkundigen tot pedagogisch medewerkers, begeleiders en docenten.Wekelijks zijn ruim 5000...