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Senior Workforce Manager

4 maanden geleden

Sevenum, Nederland Redcare Pharmacy Voltijd
Senior Workforce Manager (m/w/d)

Redcare Pharmacy expandiert weiter und sucht einen engagierten und erfahrenen Senior Workforce Manager (m/w/d) um unser wachsendes Team in Sevenum bei Venlo in den Niederlanden zu leiten. Wenn du eine Leidenschaft für Teamführung und hervorragende kommunikative Fähigkeiten hast, bist du genau richtig, um Teil unseres dynamischen Unternehmens zu werden.
Als Senior Workforce Manager (m/w/d) bist du verantwortlich für das Workforce Management der gesamten Abteilung. Du wirst die Qualität und Effektivität unserer Schulungs- und Beratungsprogramme für Customer Service Agents sicherstellen und direkt an den Associate Director Customer Service berichten.

Deine Aufgaben:

  • Bedarfsgerechte Personal-Einsatzplanung einer Multi-Channel-Unit unter Berücksichtigung von individuellen Verfügbarkeiten
  • Intraday-Steuerung (Analyse, Monitoring und Optimierung von Arbeitsmengenverteilungen)
  • Reporting und Auswertung von Soll/Ist-Zahlen für den Senior Manager
  • Temporäre Mitwirkung an verschiedenen übergreifenden Projekten mit Impact auf das Daily Business
  • Du berichtest direkt an den Associate Director, Customer Service


Dein Profil:

  • Mindestens 3 Jahre Erfahrung im Bereich Workforce Management und in der Steuerung des CS Betriebs- und Tagesgeschäfts (Volumen- und Personaleinsatzplanung)
  • Sehr versiert im Umgang mit üblichen oder gängigen Planungsinstrumenten
  • Ausgezeichnete Kommunikationsfähigkeiten und Empathie.
  • Sehr gute Kenntnisse in den gängigen MS Office-Anwendungen und hohe IT-Affinität
  • Verhandlungssichere Deutsch- und Englischkenntnisse.
  • Erfahrungen im Kundenservice-Umfeld
  • Teamgeist und die Fähigkeit, gemeinsame Ziele zu erreichen.


Deine Benefits:

  • Flexible Arbeitszeiten und Home-Office-Optionen.
  • Internes Fitnessstudio und Sportangebote.
  • Betriebliche Altersvorsorge und Krankenversicherungspaket.
  • Fahrtkostenzuschuss und Urlaubsgeld.
  • Umfangreiche Weiterbildungs- und Trainingsmöglichkeiten.
  • Regelmäßige Team- und Unternehmensevents.

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