Desktop Support Engineer L1
2 weken geleden
Job Description:
We are seeking an experienced Desktop Support Engineer L1 to join our team in Swolle, Netherlands. In this role, you will provide critical IT support, ensuring the smooth operation of devices, applications, and network systems. You will be responsible for troubleshooting, device repair, imaging, and offering “smart hands” assistance for in-rack systems. This position requires technical proficiency in resolving complex issues efficiently and supporting business applications for our team.
Key Responsibilities:
- Diagnose, repair, and resolve laptop/desktop issues, including full unit replacements when needed
- Troubleshoot COTS (Commercial Off-the-Shelf) application problems and conflicts
- Perform manual imaging and re-imaging of devices
- Verify and troubleshoot system faults and provide AV/VC conference support
- Respond promptly to incidents and support business applications
- Offer “smart hands” support, including rack and stack tasks for:
- Networking, firewall, server, storage, and in-rack UPS devices
Qualifications:
- Proven experience as Support Engineer/Technician min. 18 months.
- Fluent English and Dutch language
- Familiarity with business applications and COTS support
- Strong problem-solving skills and the ability to respond effectively to incidents
- Experience with rack and stack support and network troubleshooting
If you’re skilled in IT support and ready to take on a versatile role, apply today to join our team
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