Director of IT Services Management
3 weken geleden
About the Role
Role Overview:
Are you a servant leader with a passion for delivering value to the business through a service-oriented IT culture, with a reliable and efficient system for delivering Technology Platform services? Do you want to be shaping and driving a transformational initiative, part of Swift’s technology strategy?
We are seeking a passionate and energetic leader with vision , ready to join the Technology Platform leadership group, to create a reliable and efficient system for delivering Technology Platform services, driven by a well-established service catalogue, an established service management operating model, with centralized Management of Services, a Service Catalogue, and the relevant management frameworks for our assets, services, and technology portfolio.
Introduction to the Function:
Our company progresses on making international transactions faster, smarter, and better, in a constantly changing world and a competitive marketplace. Innovations in the cross-border payments landscape are introduced, new technology enables new opportunity. At the same time, the industry – and Swift – navigate through uncertainty (permacrisis), and Swift keeps relentless focus and strong track records on the reliability and resiliency of our services and platform, and our technology infrastructure and capabilities undergo transformation.
To be scalable and fast-to-market, we aim to automate, standardize, and simplify the “tech layer” underneath our “business offering”. As the Technology Platform group, we aspire to be a provider of technology services rather than a supplier of technology capabilities.
This requires a service framework and a service delivery mindset, upon which we can build out service maturity, service compliance and service cost management, to manage risk, performance, and investment decisions, which in turn will drive increased operational efficiency, reduced costs, and a stronger edge in delivering our services.
What to Expect:
To lead the newly created Operate-as-a-Service Transformation initiative (global virtual team), and to materialize our ambition explained above. This requires a vision with stakeholder buy-in, a roadmap across tools, processes, people, skills, and mindset, throughout the transformation journey (2027 horizon).
The IT Asset and Service Management teams (based in NL and KL) reporting to you (10 to 12 employees), are responsible for Hardware Asset Management, Software Asset Management, Service Management and Configuration Management.
To be accountable for the Operate-as-a-Service outcomes, lead a transversal team with vision, co-create and deliver with buy-in and collaboration, justify and secure required investments in the initiative, do what it takes to have all stakeholders onboard, and keeping all up to date on where we stand.
To be a Role-model our corporate values and leadership behaviors in managing people and setting them to be successful.
What will make you successful?
Relevant expertise: A university degree, preferably in Information Technology or Engineering with minimum 10 years of relevant experience.
Strong vision and Leadership skills – You demonstrated strategizing, transforming, setting direction in terms of how to operate and run technology services. You can be bold and fast in execution and bring strong proven transformation experience. Ideally in a mission-critical environment.
IT Service Management Experience – Experience in using ServiceNow capabilities is a plus.
A Servant leadership style - You can empower teams, inspire, and challenge. You can lead without authority in a complex environment.
Agile practices to navigate the complexities of a large program – You have experience with installing predictable delivery, assessing & improving way of working continuously, ensuring that progress, challenges, and impediments are transparently communicated.
Excellent interpersonal and communication skills, thoughtful stakeholder management – You are equipped to engage with engineers, senior audiences, diverse internal stakeholders. You create buy-in, listen to customer needs. Proven track record of engaging and managing stakeholders across a geographically dispersed organization with effective communication and relationship management.
Additional Information: What this role brings you?
A highly relevant role , with an opportunity to make the difference in a domain which is key to Swift and its Technology Platform Strategy.
A great team – with skilled and fun people, and very dedicated collaborative internal network
Constant learning – with the changes in our ecosystem, it’s impossible to get bored. No such thing as a dull day.
For more info about the role, via LinkedIn you may reach to the following persons -
Zakir Hossain - Regional Head of Talent Acquisition, Asia Pacific – Recruiter for this role.
Astrid Coppens - Head of Technology Platform Readiness and Continuity – Hiring Manager for this role.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , or veteran/military status.
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